Responsibilities

Job Description:

• Consolidate data from multiple systems and resources
• Interpret and summarize high volumes of data
• Provide custom and ad hoc reporting
• Develop pivot tables, graphs, charts and worksheets for internal and external stakeholders
• Provide trend and transaction analysis
• Identify and correct errors and/or issues with tasks or processes
• Identify issues and escalate high risk level items to Client Services Management in a timely
  
  

manner

• Ensure prompt handling of required tasks
• Other duties as assigned
  
  

Skills/Competencies

• Excellent verbal and written communication skills
• Ability to gather, analyze and organize complex data and draw appropriate conclusions
• Excellent organization and time management skills
• Superb accuracy and attention to detail
• Diplomacy, tact, and grace under pressure when working through challenging or urgent issues
• Team player with strong collaborative skills
• Ability to be flexible and adapt quickly in a fast-paced environment
• Self-starter who can work independently and as part of a team
• Ability to think critically and to solution problems
  
  

Education And/Or Experience

• College degree or equivalent experience required
• 3 years' experience in a high volume, customer service environment, including interpreting data
• High proficiency in Microsoft Excel
  
  

PHYSICAL DEMANDS

• Hybrid - In office and remote
  
  

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.