At WelbeHealth, we aim to transform the reality of senior care. We do this by bringing the PACE care model to our most vulnerable senior population, enabling our participants to receive all-inclusive health care, stay within their communities, and be cared for like family.

Reporting to the Center Director, the Healthcare Patient Care Advocate is accountable for providing high-quality customer service to all enrolled PACE participants. They will act as a liaison between providers and participants and will be the bridge to leadership on awareness and trends of potential disenrollments to ensure transformative care for those we serve.

This is a fully onsite position based at our Modesto day center, Monday to Friday 8am to 4:30pm.

Essential Job Duties:

• Provide high-quality and excellent customer service to all enrolled PACE participants
• Act as a liaison and maintain open communication with different disciplines, and internal and external providers, to ensure the highest level of care
• Assist with the grievance process, providing high-touch customer service and partnership with the interdisciplinary team (IDT), Quality Improvement department, and participant until resolution
• Maintain tracker to identify immediate needs and follow up
• Attend & lead interdisciplinary care team meetings, Participant Council, and any other meetings as directed

Job Requirements:

• High school diploma or equivalency
• Minimum of one (1) year of experience in the healthcare or hospitality industry in a patient-facing role with emphasis on patient satisfaction
• Strong technical skills within all Microsoft Suite applications, electronic medical record systems, and productivity tools
• Excellent leadership, organizational, and cross-collaborative communication skills in settings with seniors, their families, and healthcare providers
• Reliable means of transportation
• Bilingual in Spanish preferred

Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time
• 401 K savings + match
• And additional benefits