Director, Salesforce Engineering
Wasabi Technologies
Sales & Business Development
Boston, MA, USA
Posted on Tuesday, March 26, 2024
Role Description: Director, Salesforce Engineering
Role Purpose:
Wasabi is looking for a Director of Salesforce Engineering that will lead all of the technical delivery for our business systems. The ideal candidate will lead a globally distributed team of highly skilled Salesforce developers and admins, while also doing hands-on development and code review when needed. We are looking for a leader that not only has Salesforce depth, but also has the broad enterprise architecture experience to design an end-to-end system (including potential custom build) to effectively support the growth of our business.
In addition to being a deeply technical leader, the Director will also have business acumen, including deep knowledge of the lead to cash process for a SaaS / Consumption model business. The leader should be comfortable working in a product management / engineering model with the ability to build a technical roadmap that aligns with business priorities.
This role reports to the VP of IT and Business Systems.
*Principals Only. No Recruiters.
Responsibilities:
- Partner with the business systems product managers to understand requirements and deliver optimal technical solutions.
- Motivate and mentor a high-performance technical team to execute on the technical roadmap.
- Organize into an agile SDLC with a focus on incremental delivery and high quality software.
- Establish core KPIs for the team to measure success (e.g. Incidents, cost/transaction, availability, MTTR).
- Work cross-functionally with team members across the company to align salesforce engineering efforts with other functional priorities.
- Own the technical roadmap for Wasabi’s business systems.
- Communicate plans and progress to key partners and stakeholders in a timely and effective manner using appropriate written and spoken channels.
Requirements:
- 7+ years of experience with hands-on Salesforce development, configuration, and support.
- CPQ plus billing depth required.
- Experience building scalable and resilient custom-built applications and micro-services.
- Expert knowledge of various integration methods and solutions including both custom and 3rd party (e.g.Mulesoft).
- Expertise across Salesforce Sales Cloud, Marketing Cloud, Revenue Cloud, Service Cloud.
- Experience implementing Salesforce Portals (Community & Partner portals).
- Deepexpertise in Apex, Controllers, Triggers, Configuration, batch processes,VisualForce,Lightning, SOQL, Process Builder, Flows, REST APIs and web services.
- Understands Salesforce security and administration best practices.
- Strong understanding of SDLC best practices and operating in an agile framework.
- Depth in CI/CD and devops tooling and best practices with an overall understanding of software change management.
- Experience supporting different compliance efforts including SOC2, SOX, GDPR, FEDRamp, etc.
- Depth in business systems QA and testing best practices and automations.
- Netsuite and Hubspot experience a plus.