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Technical Support Manager - APAC

Wasabi Technologies

Wasabi Technologies

IT, Customer Service
Singapore
Posted on Thursday, January 11, 2024
At Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston.
Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API request and delivered as a single-tier solution. Cloud storage has never been so simple, so fast and so inexpensive. It’s all part of our vision to make cloud storage the next great global utility, just like electricity.
Role Description: Technical Support Manager - APAC
Role Purpose:
We are actively seeking a proficient Technical Support Manager to lead our dedicated customer support team in the region in delivering high-quality technical services for our organization's products. In this role, you will be instrumental in identifying and resolving technical faults or issues in both software and hardware, as well as the installation and configuration of computer systems. As a key point of contact, you will engage directly with clients to provide the technical assistance they need.
Location: The ideal candidate should be located in Singapore, Tokyo, Sydney/Melbourne or Seoul.

Responsibilities:

  • Manage and optimize the day-to-day functions of the customer support department.
  • Address escalated customer support issues with efficiency and precision.
  • Troubleshoot and Replicate customer environments for the reproduction of defects.
  • Conduct interviews and oversee the recruitment of new team members.
  • Evaluate and lead ongoing training programs for the team.

Requirements:

  • Must have hands-on experience with AWS S3.
  • 3+ years of experience in technical support, network operations or a related role.
  • Experience supporting mission-critical systems operating 24/7 x365.
  • Professional certifications such as AWS S3, Linux, Cisco, or Unix will be preferred.
  • Proficiency in English with an added language of Japanese or Korean (written and spoken) is a plus.
  • Strong communication and interpersonal skills with a focus on exceptional client service.
  • Bachelor’s degree in Computer Science, Information Technology, Computer Networking or Hardware or a related field.
  • *Principals Only. No Recruiters.
Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.