Overview

Vital Plan is seeking a Community Manager to join our dynamic team and lead the growth of our online community. As Community Manager (CM) you will be responsible for all daily communications, operations, and moderation of the Vital Plan Network — our newly launched online community designed to support members on their path to reclaiming health and wellness.

Role Description

The CM role is a combination of digital community builder, customer support, and health advocate/educator. The CM acts as the face and voice of the Vital Plan brand bringing a human touch to the community while fostering a supportive environment for members to engage, connect, and make tangible improvements to their health.

In addition to curating engaging content, the CM manages and responds to community comments and feedback, and analyzes community interactions to adapt and respond as needed. The Community Manager implements strategies to keep the community engaged, strengthening their loyalty and enhancing their user experience with Vital Plan.

The Community Manager reports to the Director of Customer Success and brings passion, excellent organization, and a solutions-driven approach to supporting Vital Plan’s mission and goals.

Responsibilities

• Respond to member questions and comments in a timely manner
• Curate a monthly calendar of engaging, accurate, and on-brand community posts and events
• Coordinating with content contributors for events and programming
• Assist with the development and implementation of a future customer cohort support group initiative
• Update and maintain all community resources including event replays, free resources, and event calendars
• Create and implement strategies to enhance member engagement and facilitate conversations and discussions
• Mastery of and general maintenance of Mighty Networks, desktop and mobile

Qualifications

• 3+ years of experience in community management, social media, customer support, virtual events, or a relevant marketing position
• Preference for experience with Google Workspace, Shopify, Loom, Gorgias, and Mighty Networks
• Strong communication, organizational, and interpersonal skills
• Proficiency in problem-solving and analytics, especially in understanding community engagement metrics in Mighty InsightsTM
• High emotional intelligence to listen, respond, and demonstrate empathy and build lasting relationships with consumers
• Ability to bring positive energy and work effectively as a team player
• Passionate about wellness and empowering others to reach their health goals