Jobs at Alumni Ventures Portfolio Companies


Enterprise Customer Development Manager

User Interviews

User Interviews

Customer Service
United States · Remote
Posted on Friday, May 3, 2024

🧩 Why Join Us

User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot. We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates.

On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.

🤠 About User Interviews

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.

That’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

🌟 Customer Development at User Interviews

A team of five (soon to be six) supporting our 1,200+ subscription clients. From single person startups validating initial hypotheses, to the biggest companies in the world (Google, Microsoft, Atlassian) making feature decisions that will impact millions. We love and have fun supporting the commercial needs of every one of our clients.

💡 What you’ll do

We’re looking to bring on an entrepreneurial, analytical, and relationship-focused closer to join the team. You’ll be responsible for expanding and renewing a large book of enterprise accounts. Most important will be your work landing new teams at those accounts. Working closely with our VP of Customer Development, you’ll set growth goals at strategic accounts, and then execute our sales playbook to achieve those goals (with plenty of your own hustle and creativity).

🤖 Responsibilities

- Consistently exceed your quarterly expansion and retention quotas
- Develop long-term and collaborative relationships with your customers
- Work closely with our CS team to ensure your accounts are being activated and expansion opportunities are being discovered
- Prospect and outreach to new teams and their subsidiaries (we use Apollo, Sales Navigator, and Outreach for that work)
- Champion the needs of our customers, sharing key insights internally
- Become a product expert able to demo our products with confidence
- Own your own metrics: utilize Salesforce and internal reporting to celebrate your strengths and identify opportunities for improvement
- Manage your pipeline (great notes, accurate deal info, up-to-date next steps, multi-threaded opportunities, validated close dates)
- Support your fellow CDMs with encouragement, feedback, and the sharing of tactics
- Represent User Interview at conferences
- Navigate legal and security procurement with urgency and a high degree of accuracy

🦖 Minimum Qualifications

- 4+ years selling SaaS to enterprise companies
- Experience generating your own opportunities (via low touch and high touch)
- Entrepreneurial, analytical, and a good communicator
- Self-starter, able to work on multiple things at once
- Organized
- Excited about being remote
- Can wrestle clarity from ambiguity
- An excellent communicator (written and verbal)
- Believes companies should be obsessed with their customers!

➕ Bonus Points

- Experience selling tools to research, marketing, design, or product teams
- Working at a company that is larger than ours now.

🤑 Benefits

- $210,000 OTE (50/50 split)
- Stock options for every employee
- 100% premium covered medical & dental employee coverage
- Annual membership to One Medical Group & Talkspace
- 401k + annual employer contribution
- 4 weeks of PTO to start + accrue an additional day each year
- Unlimited wellness days. Sick? Doctors appointment? Mental health day? We’ve got you covered.
- Flexible, paid parental leave
- $250 office setup budget
- $100 annual learning & development stipend
- $50/month Work From Home stipend
- Awards for 360-degree recognition, work anniversaries, & birthdays
- Annual team retreat (virtual and in-person options)

💚 We embrace what makes you, you!

We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship.

As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.