🤠 About User Interviews

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having continuous customer conversations. In short, make customers your #1 priority through user research.

That’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

🚀 About The Role

You will lead a cross-functional product squad focused on our marketplace dynamics. In our Recruit marketplace, we match 4+ million people with researchers around the world to make it fast and easy to find the best research participants. The marketplace is the heart of our business and a great place for a marketplace or growth-centric PM to take ownership over a critical product area.

What is a product squad? Each squad is made up of a Product Manager (you), a Tech Lead, a Product Designer, an embedded Data Analyst, and 4+ engineers. Each squad owns an outcome and everything from the discovery of opportunities in that area through the delivery of solutions. Our baseline for this role is someone who is smart, self-motivated, and an awesome teammate (but specifics are below!).

🤖 Responsibilities

• Lead the discovery to figure out what opportunities to prioritize for your squad, balancing qualitative and quantitative insights.
• Shape those opportunities into a high-level solutions and hypotheses.
• Lead a cross-functional team to keep all relevant stakeholders up to speed.
• Make the call on day-to-day prioritization and trade-off decisions in a way that balances user needs, product vision, and company goals.
• Launch experiments, track the performance of recently shipped items, and report the key takeaways to the full team.
• Establish and maintain a high bar for the quality of work you oversee.

✨ Who will be successful in this role?

• You have led efforts from initial ideation all the way to delivery.
• You enjoy switching back and forth between creative problem solving and analytical thinking.
• You are a clear and effective communicator that knows how to tailor your style to the audience.
• You are pragmatic and have a knack for navigating through ambiguity and uncertainty.
• You have an entrepreneurial spirit – you are always learning something new or tinkering on a project.
• You incorporate user feedback into all aspects of your work and use it to drive your thinking but supplement it with your own ideas as well.
• You are comfortable making decisions. You know when to seek consensus vs. when to make a call. You know when to prioritize speed vs. when to prioritize accuracy.
• You have experience in marketplaces, growth product management, or other roles with a high emphasis on data and experiments.

🦖 Qualifications

• 3+ years in a Product Management role
• High data fluency and ability to generate insights from qual and quant inputs
• Clear and effective communicator (written and verbal)
• Effective decision maker
• Enough technical understanding to have effective conversations with technical teammates to understand complexity, sizing, trade offs, etc
• Candidates must have a United States address and be authorized to work without any Visa sponsorship.

🤑 Benefits

• Competitive Salary ($130k+)
• Annual Bonus
• 100% premium covered medical + dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 401k + employer contribution
• 4 weeks of PTO to start + accrue an additional day per year of employment
• Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered.
• Flexible, paid parental leave
• Stock options for every employee
• $100 Annual L&D Stipend
• $250 Office setup budget
• $50/month Work From Home stipend
• Performance-based incentive plans
• Awards for 360-degree recognition, work anniversaries, & birthdays
• 1 team retreat per year (virtual and in-person options)

💚 Why Join Us

• We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates.
• User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot.
• On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.
• We embrace what makes you, you! We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship. As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.