1. Twentyeight Health

Twentyeight Health (www.twentyeighthealth.com) is a mission-driven women's health platform that provides telemedicine, medication delivery and care coordination in Spanish and English. Our vision is to address health equity by providing high quality, convenient and affordable women’s health services designed to be inclusive of underserved communities.

Today, we are active in 43 states, and have exciting growth plans. We are rapidly expanding our offerings, and we are backed by some of the best healthcare & consumer investors pioneering digital health including Third Prime, Town Hall Ventures, SteelSky Ventures, RH Capital, Seae Ventures and GingerBread Capital, and more.

You’ll be joining a dynamic, supportive and mission-driven environment. We are a team of doctors, public health experts, designers, engineers and builders across the US committed to changing the face of healthcare, particularly for underserved communities.

At Twentyeight Health, we value a diverse workplace and strongly encourage women, BIPOC, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We are committed to fostering a culture of mutual respect, diversity and inclusion for our employees and customers alike and we can’t wait for you to be a part of it.

2. Role

We are looking for an experienced Manager, Enterprise Implementation & Operations who is excited about our mission and eager to deliver impact while joining a dynamic team. In this role, you will support our enterprise growth team with customer implementations, and general operational support as we scale our enterprise partnerships and function. The ideal candidate has a proven track record leading enterprise-level customer implementations, and supporting account owners with reporting and insights to further drive commercial growth with existing customers .

3. Manager

You will report directly to the Head of Enterprise Growth, Jay Bhimani, who leads all enterprise-level commercial strategy, sales, and operations.

4. Responsibilities

The role will be split across two different, but related functions:

1. Enterprise customer Implementations - Lead all implementation planning and execution with enterprise customers, including:

• Developing detailed project plans that outline the scope, resources, timeline, and deliverables for customer implementations.
• Building and maintaining relationships with key external partners.
• Coordinating deliverables across internal and external teams to ensure seamless and timely launches.
• Working closely with product development teams to provide insights on customer requirements to launch.

2. Support on-going strategy and growth with existing customers: some text
   • Support Director of Payer Partnerships in preparing analytics and reporting for monthly and quarterly business reviews with customers.
   • Collaborate with enterprise growth team to develop cross sell opportunities to drive new growth.
   • Manage on-going customer operational inquiries, including coordinating with internal teams to resolve issues.

5. Requirements

We are looking for exceptional candidates who have:

• 3-5 years proven project management experience, with experience in launching enterprise-level customers (MCOs, Health Systems, etc.).
• Strong ability and comfort in working across cross functional teams
• Strong quantitative and analytical skills, including ability to turn data/insights into articulate presentations.
• Constant drive and curiosity to continuously improve business processes.
• Experience working at a tech-enabled services organization (vs. pure SAAS) is preferred, but not required.

6. Attributes we look for

• Track record of consistently delivering excellent results in a fast-paced environment
• You can operate independently and have enough experience to set and prioritize your own task load to achieve department level goals
• You anticipate potential challenges and get ahead of them, assessing risk to understand when and how issues should be escalated to gain quick resolution
• Resourceful, hard working, and eager to roll your sleeves up to execute every detail
• Excellent multi-tasking and time-management skills, with the ability to prioritize tasks
• Effective written and verbal communication who can inspire trust and confidence
• Embrace learning and feedback
• Passion for our mission to advance health equity and supporting women

7. Our cultural values

• Our mission is our north star, providing high quality healthcare to underserved women
• We treat people with care, including team members, our users, clinician partners, and pharmacy partners
• We hold ourselves to high standards
• We create an environment where people can show up as their authentic and best selves
• We have a growth mindset fueled by curiosity, openness to feedback, and focus on constant improvement

8. Compensation & Benefits

• Attractive compensation packagesome text
  • Base compensation between $100-120k
  • Stock options
  • Performance-based bonus
• Medical, dental, and vision insurance
• Paid 12-week parental leave
• Fertility & family-forming financial assistance
• PTO that increases with tenure
• Access to 401k
• Additional work-from-home support & perks

9. How to apply

Please complete the application form and upload your resume here. Thank you for your interest and we look forward to reviewing your application!

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