Trendsi is the next generation e-commerce supply chain infrastructure, to empower anyone to build and grow their brands. We combine our technology and supply chain capability to build a reliable backbone to help anyone start and grow his/her online business at minimum risk. Boutique owners has no upfront inventory or subscription cost, one stop access to quality merchandise at great prices with order fulfillment service. We are one of the fastest growing apps on Shopify App Store and ranked #1 in fashion.

Our Mission

Making commerce easier for everyone. We believe every business owner should have access to superior manufacturers with minimal upfront risk. By simplifying product sourcing, manufacturing, and logistics, we strive to become the one-stop-shop supply chain solution for retail businesses on the globe.

Our Investors

We're well funded by a group of specialized investors and great operators that we admire, including LightSpeed Venture Partners, Basis Set Venture, Peterson Ventures, Footwork VC, Eric Yuan(CEO of Zoom), Geoff Donaker(COO of Yelp), Mike Smith(COO of StitchFix), Shan-Lyn Ma (founder & CEO of Zola), Nilam Ganenthiran (President of Instacart), Pasha Sadri (founder & CEO of Polyvore), Davis Smith (founder & CEO of Cotopaxi), and more.

Working at Trendsi

We are a fast-growing team(based in SF and Shanghai) of humble, passionate, fun and diverse human beings, with past experiences from Google, Meta, Ebay, Lime, JD.com, Wish, Alibaba, Tencent, Stanford, and more. Here at Trendsi, there are product managers who are also electronic music producers, and engineers who are diehard soccer fans. Every person at Trendsi raises the bar—and we're so excited for YOU to continue that tradition.

Don’t forget to also check out the our recent live selling event in Los Angeles: https://www.instagram.com/p/CkW3NuoDNF9/

Our Values:

Customer Obsession 客户导向

Ownership 主人翁意识

Embrace Difference 换位思考，和而不同

Direct Feedback is a Gift 直率的反馈是礼物

Humble and Hungry 求知若渴，持续进化

What will you be doing?

We are looking for an enthusiastic, well-spoken, and personable onboarding specialist to join our Customer Success department. The responsibilities of the onboarding specialist include helping sellers learn the Trendsi app so they find the product useful from the start. We also want to understand the customer's needs, status, and take notes for account managers to work on if necessary.

Provide 24/7 live chat and email support to our sellers for a broad range of issues and requests related to our products

Promptly and accurately respond to customer needs as measured by: average first response time of less than 3 minutes, issue resolution time of fewer than 12 hours, and help maintain department CSAT score of 85%

Escalate issues to teammates and the engineering team as needed. Have judgment on what are user errors, poor training, product defects, and feature requests.

Maintain a positive, empathetic, and professional attitude toward customers at all times

Proactively check in with clients until the issue is resolved

Actively participate in initiatives that drive the growth of the company such as assisting in training junior customer support representatives, product testing, recommending new products to customers, etc.

Who are we looking for?

Excellent verbal and written communication skills

Experience in Customer Service

E-commerce background

Shopify, Facebook, and Instagram knowledge

Good organizational and time management skills

How do I apply?

If you’re interested in this role, please email your resume to phcareer@trendsi.com or contact the hiring manager jaylene@trendsi.co directly.

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Working at Trendsi

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