Thirty Madison is looking for an accomplished Staff Site Reliability Engineer to join our growing Site Reliability team! We partner with Engineers and Technologists under the company to understand and mitigate areas of risk that impact our patients care, providers ability to provide care and ability for the business to operate (resulting in a quiet on-call for everyone). We have a strong foundation and are in the first few months of building out an SRE Program, making this a perfect opportunity for someone who is passionate about building and scaling a culture, framework and program of SRE. We are looking for someone who has an aversion to the “throw more people at the on-call rotation” way of thinking! Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions.

Comp | Perks | Benefits

The base pay range for this position is $163,200 - $224,400 per year.**
Competitive Salary + Annual Incentive Plan + Stock Option Package
Robust and affordable Health, Dental, and Vision plan options
401k with a match, commuter benefits, and FSA
Annual $750 vacation stipend and $500 happiness stipend
Flexible time off policy
Career growth opportunities

** Within the range, individual compensation will be determined through a wide variety of factors including but not limited to education, experience, knowledge, and skills. Please note that the compensation range listed reflects the base salary only, and does not include incentive target, equity, or benefits.”

What you get to do every day

Partner with manager of SRE and other engineering leaders across the org, to design roadmap, processes, practices and frameworks that enable us to scale SRE against a rapidly growing business. This includes (but is not limited to) incident response, on call and post-mortems.
Coordinate projects running across multiple teams or quarters that provably mitigate risk at a business level
Manage, guide, mentor and grow engineers both on your team and across the organization in how to think, design and plan reliability into projects
Build robust, scalable and availability patterns into the fabric of our ecosystem, tooling, frameworks and patterns to ensure that engineering teams are enabled to move fast without leaving reliability practices as an afterthought
Partner with teams launching new products/features/services to establish reliability goals and consult on the design to prevent second-order reliability issues from the onset
Act as an escalation layer for incidents, participate in on-call for the infrastructure layer and design/implement/consult on org-wide on-call program
Debug and triage production issues across the stack in collaboration with other teams/individuals and follow through to generate lessons and prevent/mitigate future issues
Design monitoring and alerting systems in partnership with teams/individuals to detect problems on symptoms, not outages

What you bring to the role

Experience building out on-call, incident management, post mortem, disaster recovery or tabletop exercises at previous organizations and scaled these across 50+ engineers.
Comfort in using or developing SRE tactics, like SLAs or error budgets in order to drive business reliability in alignment with stakeholders
Background in Software Engineering including programming and common architecture patterns
Strength in modeling and reasoning about reliability risk across complex systems and translating those models into business impact
Passion for collaborating across teams and functions to achieve a common goal
Proficient in designing and building scalable, observable and robust systems within modern cloud environments (we use AWS and Kubernetes)
Passionate about observability as a function of tracing, logging and metrics and turning data (we use DataDog) into tools to ensure reliable systems and fast response to complex incidents
Desire to take ownership of problems, act on them independently, discover collaborators and navigate organizational complexity, needed to drive the problem through to completion

Don’t meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at recruiting@thirtymadison.com to request accommodation.

About Thirty Madison

Thirty Madison is a family of specialized healthcare brands devoted to creating exceptional outcomes for all. Each of its specialized brands is focused on a specific ongoing condition, and thoughtfully designed to support the unique needs of its community with personalized treatments and care; with Keeps for men's hair loss,Cove for migraine,Picnic for allergies, Facet for skin conditions, and NURX for sexual health. With empathy at the heart of its innovation, its proprietary care model empowers hundreds of thousands of people with ongoing conditions with the accessible, effective treatments across a lifetime of care. In just four years, we’ve built a number of brands and are continuing to grow rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson Johnson, Maveron, Northzone, among others.

We are honored to become Great Place to Work certified and be included on BuiltIn's 2021 list of Best Places To Work in New York City, and Best Midsize Companies To Work For. We've also been recognized by Forbes' Best Startup Employers, being named as one of America's Best Places to Work 2022. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day. Learn more at ThirtyMadison.com.

*This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.*

How we are managing through the COVID pandemic and its impact on our team?

These are unprecedented times and we understand COVID-19 is impacting everyone differently. Our primary goal from the beginning of the pandemic has been to ensure employee safety. We went from optional to mandatory work-from-home very quickly in early March, and we have told employees that they can work remotely to allow them to plan accordingly.

We have also rolled out several initiatives to help our team successfully navigate the uncertainty associated with COVID-19. These initiatives have included providing funds for home office improvements, medical reimbursements, free meditation/mindfulness tools, mandatory “Me Days” away from work, company-wide Refresh days off, and fun opportunities to connect live with teammates each week (such as virtual escape rooms). We continue to examine different benefits, tools, and processes that best support our employees as we continue to work remotely and eventually begin transitioning back to the office.

*Please be aware that there are fraudulent entities who are falsely claiming to be or represent Thirty Madison in order to solicit sensitive personal information or payment. Thirty Madison is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents.

Thirty Madison will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Thirty Madison’s trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission.

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