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Senior Site Reliability Engineer

Thirty Madison

Software Engineering, (Engineering)

Remote · United States

Posted on Saturday, February 11, 2023

Senior Site Reliability Engineer We are looking for an accomplished Site Reliability Engineer to join our growing Site Reliability team! You will be working alongside a team of dedicated Site Reliability Engineers. We partner with other Engineers and Technologists across the company to establish risk profiles in order to scale processes and practices that ensure a reliable experience for our patients, providers and a quiet on-call rotation for everyone. This is a perfect opportunity for someone who is passionate about automating away classic system reliability issues, coming up with creative solutions to scale impact. We are looking for someone who has an aversion to the “throw more people at the on-call rotation” way of thinking! Comp | Perks | Benefits <ul> <li>The base pay range for this position is $148,000 - $203,500 per year **</li> <li>Annual Incentive Plan + Stock Option Package</li> <li>Robust and affordable Medical, Dental, and Vision plan options</li> <li>401(k) with a match, commuter benefits, and FSA</li> <li>Annual $750 vacation stipend and $500 happiness stipend</li> <li>Flexible time off policy</li> </ul> What you get to do everyday: <ul> <li style="font-weight:400;">Automate operational tasks with Terraform, CI and scripts</li> <li style="font-weight:400;">Build robust, scalable and availability patterns into the fabric of our ecosystem, tooling, frameworks and patterns to ensure that engineering teams are enabled to move fast without leaving reliability practices as an afterthought</li> <li style="font-weight:400;">Partner with teams launching new products/features/services to establish SLOs and consult on the design to prevent second-order reliability issues from the onset</li> <li style="font-weight:400;">Act as an escalation layer for incidents, participate in on-call for the infrastructure layer and design/implement/consult on org-wide on-call program</li> <li style="font-weight:400;">Debug and triage production issues across the stack in partnership with teams/individuals and follow through to generate lessons and prevent/mitigate future issues</li> <li style="font-weight:400;">Design monitoring and alerting systems in partnership with teams/individuals to detect problems on symptoms, not outages</li> <li style="font-weight:400;">Mentor and share reliability standard processes and practices across the organization to cultivate a culture of reliability</li> <li style="font-weight:400;">Design and build tools, systems and workflows to remove the need for manual “toil” or “keep the lights on” work</li> <li style="font-weight:400;">Coordinate and partner with engineering and product to implement new programs and frameworks to drive business reliability</li> </ul> What you bring to the role: <ul> <li style="font-weight:400;">Background in Site Reliability Engineering balanced with a breadth of experience across systems, networking and software development</li> <li style="font-weight:400;">Proficient at modeling and reasoning about reliability risk across complex systems</li> <li style="font-weight:400;">A passion for collaborating across teams and functions to achieve a common goal</li> <li style="font-weight:400;">Competent in designing and building scalable, observable and robust systems within modern cloud environments (we use AWS and Kubernetes)</li> <li style="font-weight:400;">Passionate about observability as a function of tracing, logging and metrics and turning data (we use DataDog) into tools to ensure reliable systems and fast response to complex incidents</li> <li style="font-weight:400;">Desire to take ownership of problems and act on them independently in a constantly evolving environment</li> <li style="font-weight:400;">A track record of diagnosing availability/performance/recoverability/etc. problems in production systems, designing solutions and co-ordinating the resolution.</li> <li style="font-weight:400;">Familiarity working with common SRE processes, frameworks and programs like SLAs, Error Budgets and post mortems to drive continuous improvement of reliability measures</li> </ul><div class="content-conclusion"> Don’t meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at <a href="mailto:recruiting@thirtymadison.com" target="_blank">recruiting@thirtymadison.com</a> to request accommodation. <h4>About Thirty Madison</h4> Thirty Madison is a family of specialized healthcare brands devoted to creating exceptional outcomes for all. Each of its specialized brands is focused on a specific ongoing condition, and thoughtfully designed to support the unique needs of its community with personalized treatments and care; with<a href="https://c212.net/c/link/?t=0&l=en&o=3183133-1&h=253147352&u=http%3A%2F%2Fkeeps.com%2F&a=Keeps" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://c212.net/c/link/?t%3D0%26l%3Den%26o%3D3183133-1%26h%3D253147352%26u%3Dhttp%253A%252F%252Fkeeps.com%252F%26a%3DKeeps&source=gmail&ust=1666374954486000&usg=AOvVaw32aTHFIj5fR9kApuDMe0hq">Keeps</a>for men's hair loss,<a href="https://c212.net/c/link/?t=0&l=en&o=3183133-1&h=2329199209&u=http%3A%2F%2Fwithcove.com%2F&a=Cove" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://c212.net/c/link/?t%3D0%26l%3Den%26o%3D3183133-1%26h%3D2329199209%26u%3Dhttp%253A%252F%252Fwithcove.com%252F%26a%3DCove&source=gmail&ust=1666374954486000&usg=AOvVaw1Jm9tg1v1F1HFVAyxzDjtm">Cove</a>for migraine,<a href="https://c212.net/c/link/?t=0&l=en&o=3183133-1&h=1918315729&u=https%3A%2F%2Fpicnicallergy.com%2F&a=Picnic" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://c212.net/c/link/?t%3D0%26l%3Den%26o%3D3183133-1%26h%3D1918315729%26u%3Dhttps%253A%252F%252Fpicnicallergy.com%252F%26a%3DPicnic&source=gmail&ust=1666374954486000&usg=AOvVaw1oOGqofhp2ifSCHoXrz6rf">Picnic</a>for allergies, <a href="https://facet.thirtymadison.com/" target="_blank">Facet</a> for skin conditions, and <a href="https://www.nurx.com/" target="_blank">NURX</a> for sexual health. With empathy at the heart of its innovation, its proprietary care model empowers hundreds of thousands of people with ongoing conditions with the accessible, effective treatments across a lifetime of care. In just four years, we’ve built a number of brands and are continuing to grow rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson Johnson, Maveron, Northzone, among others. We are honored to become <a href="https://www.greatplacetowork.com/certified-company/7037076">Great Place to Work</a> certified and be included on BuiltIn's 2021 list of <a href="https://www.builtinnyc.com/companies/best-places-to-work-nyc-2021#thirty-madison">Best Places To Work in New York City</a>, and <a href="https://www.builtinnyc.com/companies/best-midsize-places-to-work-nyc-2021#thirty-madison">Best Midsize Companies To Work For</a>. We've also been recognized by <a href="https://www.forbes.com/lists/americas-best-startup-employers/?sh=6cb0c882ad72" target="_blank">Forbes' Best Startup Employers</a>, being named as one of <a href="https://www.forbes.com/companies/thirty-madison/?list=americas-best-startup-employers&sh=a0b43c29e5ce" target="_blank">America's Best Places to Work 2022.</a> This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day. Learn more at<a href="http://thirtymadison.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://thirtymadison.com/&source=gmail&ust=1666374954486000&usg=AOvVaw19hKS2nolK578gHj5TDy48">ThirtyMadison.com</a>. *This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.* How we are managing through the COVID pandemic and its impact on our team? These are unprecedented times and we understand COVID-19 is impacting everyone differently. Our primary goal from the beginning of the pandemic has been to ensure employee safety. We went from optional to mandatory work-from-home very quickly in early March, and we have told employees that they can work remotely to allow them to plan accordingly. We have also rolled out several initiatives to help our team successfully navigate the uncertainty associated with COVID-19. These initiatives have included providing funds for home office improvements, medical reimbursements, free meditation/mindfulness tools, mandatory “Me Days” away from work, company-wide Refresh days off, and fun opportunities to connect live with teammates each week (such as virtual escape rooms). We continue to examine different benefits, tools, and processes that best support our employees as we continue to work remotely and eventually begin transitioning back to the office. *Please be aware that there are fraudulent entities who are falsely claiming to be or represent Thirty Madison in order to solicit sensitive personal information or payment. Thirty Madison is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents. Thirty Madison will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Thirty Madison’s trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to <a href="https://reportfraud.ftc.gov/#/">The Federal Trade Commission</a>. </div>

Thirty Madison is an equal opportunity employer.

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