About Tellus
Tellus is a fintech company that is unlocking the value of real estate. We’re innovating at the intersection of the personal savings and mortgage lending markets. We help renters become homeowners and we’re on a mission to wean people off of credit cards. Your Tellus credit score is based on your good financial behaviors like paying rent on time and saving money regularly. Our super-wallet app provides savings, investment and asset management features that accelerate wealth creation for everybody - you never earn less than 3% APY on idle money - and we deliver joy and delight through our Boost rewards system.

To the Moon

Tellus was founded in 2016 by two Stanford and Berkeley grads as a real estate management and data company. Today we are a team of 30+ seasoned operators, engineers, personal finance geeks and product imagineers with a home base in Silicon Valley and a team distributed around the country and the world – allowing a work culture that encompasses a diverse global perspective. Our revenue has grown about 900% YoY since launch and we have powerfully positive unit economics on every user acquired. We are proud of the impact we are already having and we are just getting started.

Our Core Values

We pursue excellence together –– we take risks and learn from mistakes; we are committed to improving outcomes with each iteration. We operate with integrity –– we take ownership and are accountable to ourselves, our teammates, and our customers. We have a bias for action –– when we discuss a course of action, we may disagree, but we always commit to executing together as a team. We are proactive –– not reactive.

About the role
Loan servicing specialists are responsible for the processing and approval of new loan applications, and for managing existing loan accounts. They oversee applications upon intake, reviewing documentation, and confirming verification of information.

Junior Lending/Loan Servicing Specialist

This role involves working closely with our customers and team to manage mortgage loans and applications. The candidate will look after Day 1 loan origination and lending applications. In this operations role, the Specialist ensures that documentation is received and the lending file is reviewed and complete. You’ll be an essential part of customer acquisition, onboarding, and account management processes. We’re looking for someone who enjoys working with people as the successful candidate will be interacting with our customers on a daily basis. This role requires both independent and team-based work.

Senior Lending/Loan Servicing Specialist

This role involves working closely with our customers and team to manage mortgage loans and applications. The candidate will focus on ensuring that all documents, signatures, and supporting information are complete and in compliance with all rules and regulations governing loan processing. You are responsible for working with individual clients to make sure that information is complete and accurate. Once the loan paperwork is submitted and the loan is approved, you oversee the disbursement of funds. Additionally, the candidate will be empowered to improve existing processes and establish new operating procedures as needed. This is a high growth opportunity requiring the candidate to stretch beyond being a strong individual contributor. As our lending business grows, the candidate will be expected to transform into a team lead and develop new members of the lending team.

Duties (may include)
Assisting customers with the loan application process
Reviewing loan applications, verifying information, and determining eligibility
Onboarding new customers and assisting with initial setup
Informing customers of changes in policy, eligibility, their application status, or other updates and information and maintaining records of payments
Resolving any issues or discrepancies with account information, transactions, etc.
Following company mortgage policies and procedures
Ensuring compliance with industry standards and rules, as well as Californian state legislation
Creating monthly and annual reports, as well as accounting entries
Develop and oversee loan disbursements, documents, reports, along with obtaining credit and financial information as required.
Prepare closing, develop closure instructions, supervise contingencies and verify escrow information.
Collect credit and varied documents from customers as well as third parties required to support the decision of loan approval.
Head responsibility for loan processing.
Ensure loans are processed as per established company procedures and policies.
Review title binder along with closure documents for correctness.
Preparing documentation for repossession or foreclosure.
Perform related loan processing duties that may extend to other departments within Lending Services
Reviews department procedures to ensure compliance of all department regulations
Updates procedures and train associates on changes to processes
Prepares department specific training material regarding department regulation and conducts training classes with associates
Coordinates all regulatory and compliance documents for a business unit
Researches regulations
Compiles information and updates business unit of changes in process
Working with clients to prepare applications for loans by compiling, arranging, and reviewing all relevant documents.
Determining the feasibility of granting loans and communicating with management if required.
Processing advances and disbursements, as well as preparing pay off letters.
Working closely with loan officers to obtain credit information, coordinate closings, calculate closing costs, and disperse funds for clients.
Ensuring loans are processed as per established company procedures and policies.
Providing assistance in maintaining various credit files and following up on client inquiries.

Other Qualifications
Bachelor’s Degree in Finance, Economics, Business Administration, Accounting, or related field of study
NMLS Mortgage licensing required
3-5 years experience of experience in a similar role
Keen attention to detail and analysis skills are required
Customer service skills
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Ability to provide courteous, knowledgeable and professional customer service both in person and on the telephone.
Ability to perform accurate data input into a variety of software.
Knowledge of loan processing practices, methods and procedures.
Knowledge of Commercial, Real Estate and Consumer loan files and documents.