Help Desk Specialist, IT (Remote)

Full-Time, Remote / Hourly, Non-Exempt

Steno is growing! We’re looking for a Help Desk Specialist to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry.

In this role, you’ll be the go-to problem solver for our remote-first workforce, making sure everyone at Steno has the tech tools they need to succeed. From resolving software glitches to coordinating equipment deliveries, you’ll keep our operations running smoothly and our team members smiling. If you love combining technical expertise with top-notch customer service, this could be the perfect role for you.

Who are you?

We’re looking for a proactive problem solver with a knack for customer service and a genuine desire to help others succeed. You’re organized, resourceful, and thrive in a remote-first environment. With a “no problem too small” attitude, you’re the kind of person who turns issues into opportunities for improvement. Most importantly, you’re excited to be part of a team that’s breaking barriers in the legal tech industry.

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too.

On a regular basis you will

• Provide first-line technical support via Slack, email, and video calls, resolving hardware, software, and connectivity issues.
• Assist with onboarding tasks, including account creation, device setup, and ensuring new hires are ready to hit the ground running.
• Coordinate equipment orders and deliveries, making sure everyone gets what they need on time.
• Troubleshoot minor issues with SaaS tools and escalate unresolved problems to higher-tier roles.
• Maintain clear and accurate records of all tickets and resolutions in the ticketing system.
• Use and manage helpdesk systems to log, prioritize, and resolve support requests efficiently.
• Deliver professional, courteous support that leaves employees feeling taken care of.

You’re gonna crush it if

• You have 2–5 years of helpdesk experience, ideally supporting teams of 200–2,000 people.
• You’ve handled onboarding processes, from setting up accounts to ensuring new hires are tech-ready on day one.
• You’re confident in your ability to troubleshoot common IT issues and provide seamless support across hardware, software, and SaaS tools.
• You’re comfortable working in a remote environment and communicating across multiple channels.
• You have excellent customer service and communication skills and love helping others solve problems.
• You’re super organized and can easily keep track of tasks, tickets, and equipment.
• You thrive in a dynamic environment where no two days are the same, and you enjoy being the go-to person for all things tech.
• You’re tech-savvy and eager to learn more about new tools and systems.
• Some automation and coding experience (Powershell, Bash, Python) is a plus.

Compensation & Benefits

• Salary - $27-$32
• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a 401k through Guideline
• A home office setup and a monthly stipend to offset internet and phone costs

Our Team

Steno’s Engineering & Product teams are a highly reliable, constantly innovative group. We work hand-in-hand with Product and Design to execute new ideas and solutions.

Our team is also humble, and each individual recognizes that no one or one system is perfect; we see errors as opportunities for improvement!

About Steno

• Founded in 2018 and growing fast!
• Values: be highly reliable, constantly innovate, and operate with a hospitality mindset
• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience
• We are revolutionizing the litigation and court reporting industry
• • Flexible deferred payment options (e.g., DelayPay)
  • Cutting-edge technology - unique products and integrations to maximize the output of legal professionals
  • White glove, concierge customer service that our clients rave about

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications.
• Information provided to Steno, such as professional credentials and skills, educational and work history, and other information that may be included on a resume or application, is collected and stored in our system, but we never disclose or sell your personal information.