Accounts Receivable Specialist

Full-Time, Remote / Hourly, Non-Exempt

Steno is growing! We’re looking for a highly-motivated and detail-oriented Accounts Receivable Specialist to join our Winning Team.

The Accounts Receivable Specialist will be responsible for interacting with our clients to resolve outstanding payments and working with internal teams to complete the collections process.

Who are you?

As an Accounts Receivable Specialist, you’ll be supporting the accounting experience for our clients, a cornerstone of what we do here at Steno. As we work to streamline processes, you’ll support efforts communicating effectively across a variety of teams and markets.

Our Accounts Receivable Specialists are extremely organized and thrive in a fast-paced environment. You’ll do well in this role if you have knowledge of AR procedures and close attention to detail. Analytical skills are a plus!

On a regular basis you’ll

• Spend the majority of your time reaching out to clients via email and phone to effectuate the collections process

• Send monthly statements of account to clients

• Correspond with contacts at client firms to verify payment status, payment information, maintain good account standing, and when necessary, resolve outstanding account issues while maintaining a positive customer relationship

• Communicate cross-functionally with billing and account management team to reconcile billing issues

• Provide excellent and hospitable customer service

Our Team

Our Finance team is a small-but-hard-working group, focused on optimizing Steno’s financial processes and maximizing performance. We work and support many other teams across the organization. Our team is humble, communicative, and motivated–we strive to cultivate an environment where all team members are empowered to innovate and lead initiatives.

You’re gonna crush it if:

• You have 1+ years of A/R and collections experience; a hospitality mindset is key!

• You are comfortable working on the phone throughout the day reaching out to clients to build relationships and make collections.

• You have amazing Excel skills (a must!)--bonus points if you’re familiar with tools like Looker, Zendesk, or Hubspot!)

• You thrive while operating independently and dealing with ambiguity.

• You are very comfortable with digital productivity tools like Google Workspace, Slack, and Zoom. We’re a fully remote team and rely heavily on these applications to help us communicate smoothly and efficiently!

• You’re a critical thinker–someone who is creative and can come up with new and innovative solutions to day-to-day challenges.

• You have the ability to work though highly-detailed processes at an efficient pace while staying organized.

• You have the desire to work with a fast-paced and quickly growing tech start-up and you are enthusiastic about the opportunity for growth within the company; knowledge of the court reporting industry is a huge plus!

• Bonus if you have 1+ years of experience working in the Court Reporting or similar industry!

Compensation & Benefits:

• Hourly range: $20-$25

• Generous company-sponsored health benefits for both employees and dependents

• Comprehensive vision & dental plans for both employee and dependents

• Wellness and mental health benefits that can be shared between you and your family

• Flexible Paid Time Off to allow you to find the balance you need between work and life

• Options of company equity, because we know our success isn't anything without our team

• A home office setup to help your feel comfortable and capable in our remote environment

Why Steno, Why Now?

Steno is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond), crazy about redefining the boundaries of an outdated industry. We’re so excited about where we’re headed and want to invite you along for what’s next (something about wearing shades because Steno’s future's so...bright? Forgive us…we don’t get out much).

Our employees (@futureyou?) are essential to our success and we treat them that way. We offer health benefits, stock options, a 401k, flexible vacation, and several other unique perks to show our team how valued they are. We’re all just here to do our best work, everyday, together.

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too.

About Steno

• Founded in 2018; grown from 9 to a fully remote team of about 300 in 5 years

• Values: be highly reliable, constantly innovate, operate with a hospitality mindset

• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience

• We are revolutionizing the litigation and court reporting industry

  • Flexible litigation financing (e.g., DelayPay)

  • Cutting-edge technology - unique products and integrations to maximize the output of legal professionals

  • White glove, concierge customer service that our clients rave about

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.

• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.

• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.

• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications.