Director of Billing, Production (Remote)

Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We’re looking for a Director of Billing to join our winning team. In this role, you will report directly to our COO and collaborate with leadership to develop and meet company goals while supplying court reporting industry firm and provider billing expertise and guidance on projects and systems.

Who are you?

You have a background in designing, planning, and leading court reporter and law firm billing operations for a highly-adaptable department. You feel comfortable establishing, communicating, and implementing billing operations-related policies and standards to ensure effective and consistent support and execution.

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too.

On a regular basis you will

• Identify, recommend, and implement new processes, technologies, and systems to improve and optimize organizational effectiveness and efficiency

• Oversee day-to day-billing operations, including adjusting rate cards and troubleshooting firm and provider billing issues

• Lead and mentor a team of billing professionals, including a Billing team manager, providing guidance, support, and ongoing training as needed

• Balance priorities and drive workstreams short and long term; executing on immediate priorities while maintaining a focus on Steno’s Objectives & Key Results (OKR) strategy and building capabilities for the long term

• Lead coordination and integration of efforts among operations, production, and customer success divisions to improve workflow, operational efficiency and customer outcomes

• Deliver strategic insight regarding expansion into new states around the country, with a special focus on state and local firm and provider billing regulations

• Work closely with the Product team to understand product offerings, pricing structures, and changes that may impact billing processes

• Collaborate with the Finance team to build hiring models that support team growth and stay in alignment with company goals

• Partner with Sales Leadership to regularly review and strategize on rates, rate structures, and billing practices to ensure that both the billing and sales teams are in alignment

You’re gonna crush it if

• You have 7+ years of accounting, billing, or finance experience within the court reporting industry

• You have managed managers before and successfully guided them to bring out the best in their teams

• You have created and scaled teams of direct reports and instilled a feedback culture (bonus if you’ve done this in a remote setting)

• You are comfortable in high-growth settings with a demonstrated ability to enable organizations to scale

• You have excellent analytical and problem-solving skills, with the ability to interpret complex billing data and identify trends and insights.

• You have high-level communication skills (written and oral) and experience collaborating cross-functionally in matrixed environments

• You’ve worked with Product and Engineering teams to aid in the development and on-going improvement of company billing products and projects

• You have set up policies and SOPs that are compliant with regional regulations and are knowledgeable on codes and regulations

Compensation & Benefits

• Salary - $140,000 - $180,000

• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental

• Wellness/Mental Health - shared benefits to be used among employees and families

• Flexible Paid Time Off - allowing employees to find balance in their lives

• Options of Equity - we know our success is nothing without our team

• Access to a 401k, a home office setup, and a monthly stipend to cover internet/phone - and more!

Our Team

The billing team is a highly reliable and motivated team. A diverse group working throughout the country, the Billing team is responsible for outgoing firm invoices and providing payments to our third party providers and vendors.

The Billing team are tech-savvy perfectionists and collaborative team players. They work under tight deadlines, but also constantly reevaluate their processes to drive efficiency and growth.

If a fast paced environment that keeps you on your toes sounds intriguing, and if you are a natural troubleshooter, then you may just find the home you are looking for here.

About Steno

• Founded in 2018; grown from 9 to a fully remote team of about 250 in 5 years

• Values: be highly reliable, constantly innovate, operate with a hospitality mindset

• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience

• We are revolutionizing the litigation and court reporting industry

  • Flexible litigation financing (e.g., DelayPay)

  • Cutting-edge technology - unique products and integrations to maximize the output of legal professionals

  • White glove, concierge customer service that our clients rave about

Steno is an equal opportunity employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental ability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs. Applicants needing special assistance or accommodation for interviews or website access may contact us by sending an email to hr@steno.com.

Note: Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer has been extended.