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Senior Product Manager, Therapy Experience



Denver, CO, USA
Posted on Saturday, March 4, 2023
<p>At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental health care that produces high-quality outcomes for individuals. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them.</p> <p></p> <h4>How you'll make an impact</h4> <p> <span style="font-weight:400;">As a Senior Product Manager, you will own the therapy experience for existing SonderMind clients across device types. You will develop a strategy centered on driving retention, create a roadmap to deliver against, and own the execution of initiatives. You will collaborate closely with design, engineering, and marketing teams to effectively deliver against your goals. To be successful, you will need to be able to bring quantitative and qualitative data together to inform priorities. You will also need to be an excellent communicator that can build cross-functional alignment of the strategy and roadmap.</span> </p> <p></p> <h4>Success looks like</h4> <ul> <li>Grow our client retention rate</li> <li>Increase customer satisfaction rate pertaining to experiences on digital properties</li> <li>Grow our mobile app active user base</li> </ul> <p></p> <h4>What you'll do</h4> <ul> <li><span style="font-weight:400;">Define our retention product strategy </span></li> <li>Develop and execute the product roadmap for therapy clients</li> <li>Make trade-off decisions based on short and long-term ROI</li> <li>Define how to measure the product and the success metrics for roadmap initiatives</li> <li>Analyze experiments to inform future plans</li> <li>Obsess over client needs and frustrations that are backed with data insights</li> <li>Own the notification capabilities strategy (e.g., email, push, etc.)</li> </ul> <h4></h4> <h4>What you'll bring with you</h4> <h5>Required Experience</h5> <ul> <li style="font-weight:400;"><span style="font-weight:400;">5 -10 years of product management experience at a consumer facing technology company</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to articulate a vision and plan across both technical and non-technical audiences</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Excellent written and verbal communication skills, including the ability to create succinct, persuasive written documentation</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to navigate through ambiguity to deliver results in a matrixed environment</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Proven experience increasing customer satisfaction, while delivering on business objectives through developing a strategy and roadmap</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Comfortable working with data, analyzing experiments, and extracting insights to inform the roadmap plan</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Strong executional abilities by creating pragmatic approaches, overcoming challenges, and proactively identifying risks and mitigation strategies.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to breakdown initiatives into requirements for engineering</span></li> </ul> <h5>Preferred Experience</h5> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Master’s Business Administration</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Experience in behavioral health industry</span></li> </ul> <p></p> <h4> <strong>What we value</strong> </h4> <ul> <li data-stringify-indent="0" data-stringify-border="0"> <em data-stringify-type="italic">Curious:</em>Seek to understand and pull the thread</li> <li data-stringify-indent="0" data-stringify-border="0"> <em data-stringify-type="italic">Courageous:</em>Takes action, even when uncomfortable</li> <li data-stringify-indent="0" data-stringify-border="0"> <em data-stringify-type="italic">Lightful:</em>Assume positive intent in others</li> <li data-stringify-indent="0" data-stringify-border="0"> <em data-stringify-type="italic">Authentic:</em>Say what you mean, mean what you say, act accordingly</li> <li data-stringify-indent="0" data-stringify-border="0"> <em data-stringify-type="italic">Bucketworthy:</em>Don’t let your bucket leak</li> </ul> <p></p> <p> <strong>Our Benefits</strong> </p> <p> <span style="font-weight:400;">The anticipated salary range for this role is<strong> </strong>$108,000- $140,000<strong>. </strong></span> <span style="font-weight:400;">This role is eligible to participate in our equity incentive and variable bonus plan. </span> <span style="font-weight:400;">Actual title and compensation is commensurate with qualifications and experience. </span> </p> <p> <span style="font-weight:400;">As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.</span> </p> <p></p> <p> <span style="font-weight:400;">Our benefits include:</span> </p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">A commitment to fostering flexible hybrid work</span></li> <li style="font-weight:400;"> <span style="font-weight:400;">A flexible PTO policy with a </span><em><span style="font-weight:400;">minimum</span></em><span style="font-weight:400;"> of three weeks off</span> </li> <li style="font-weight:400;"><span style="font-weight:400;">Therapy coverage benefits to ensure our employees have access to the care they need</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Paid company holidays and a company shut-down during the last week of the year</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Employer-paid disability ADD to cover life's unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave</span></li> <li style="font-weight:400;"> <span style="font-weight:400;">Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in </span><em><span style="font-weight:400;">addition</span></em><span style="font-weight:400;">)</span> </li> <li style="font-weight:400;"><span style="font-weight:400;">401K retirement plan with 100% matching on up to 4% of base salary</span></li> </ul> <p> <span style="font-weight:400;">Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.</span> </p> <p></p>
SonderMind is an equal opportunity employer.
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