Jobs at Alumni Ventures Portfolio Companies


Product Specialist (Customer Service Representative)



Product, Customer Service
Charlotte, NC, USA
Posted on Friday, October 20, 2023

Payzer is a fast-growing software company in Charlotte, North Carolina. Our company has grown rapidly, and today we generate more than $8B in annual payments volume.

We make and sell Payzerware, the all-in-one management tool that helps contractors run their businesses, grow sales, and simplify back-office operations.

Our products deliver:

  • Inbound call management and CRM
  • Technician scheduling and dispatch
  • Appointments and reminders
  • Sales proposals, invoices, and maintenance agreements
  • Easy-to-use online and mobile payment solutions
  • Instant loan decisions that help grow average order size
  • Effective promotional offers that help close business
  • Simple electronic cash management
  • Rich financial and customer-level reporting
  • Robust integration with QuickBooks

Our Product Specialists help our customers use Payzerware to run their businesses. Interacting on a daily basis with our business customers and helping them solve problems and improve their business is the primary focus of this position. This includes:

  • Welcoming new businesses
  • Configuring their sites
  • Training on the product via webinar
  • Working with a team to address any concerns in the onboarding process.

Additional opportunities may be available to help build resources, train internally, and make product recommendations to improve overall customer experience.

As a Product Specialist on our PayzerCare Team, you will be responsible for helping our customers solve complex business problems by applying our software to meet their needs. You will assist current customers and teammates with their understanding and use of the product, capture and interpret customer feedback, and identify and occasionally test new product features to ensure flawless execution.

We’re looking for people who are:

- Good humans with a positive attitude

- Ready to work hard, learn quickly and grow in a fast-paced environment

- Bright, inquisitive, and good at getting things done

- Tenacious problem solvers with lots of intellectual curiosity

- Analytical with strong attention to detail

- Great at listening to other people

- Patient and persistent when helping others learn new things

- Able to communicate clearly both orally and in writing

- Genuine interest in financial services, and payment/field management technology

- Possessed by a personal sense of urgency and a desire to be proactive

- Eager to be part of a great team

- Strong customer focus and passionate about helping people solve problems

- Honest, fun to be around and cool to work with while getting the job done

- Desire to communicate and assist customers with software questions and troubleshooting

- Previous experience successfully interacting with customers both online and on the phone for most of the day

- We’re a technology company, so we need people who are adept at using online and mobile software

- Experience with field management software

- Experience in training or the HVAC industry is a tremendous plus

- Knowledge of payments and finance software is a plus

- College graduate with 5 years of work experience

- Current requirement is present in the office 5 days during the training period, and 2 days after fully trained

- The chance to be early at a fast-growing, venture-backed software company with a startup mentality. You won’t be just another drone at Payzer. You can get in on the ground floor. Learn more at payzer.com

- A professional work environment that’s non-corporate

- Generous paid time off

- Medical, dental, vision insurance short and long-term disability, and life insurance

- 401(k) plan

- FSA and HSA Accounts