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Senior Technical Program Manager, Supplier Business

Parachute Health

Parachute Health

IT, Operations
Remote
Posted on Tuesday, July 2, 2024

In the U.S. alone, over 30 million patients per year are prescribed care via paper and fax. The legacy ordering process is long, complicated, and yields an 83% error rate, resulting in patients ending up in the hospital or worse.

The world is transitioning to Digital Ordering across the healthcare industry. At Parachute Health, we’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a "delightfully simple" digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care.

Since launching, we’ve helped millions of patients. Founded in New York City, we’ve grown across 50 states and partnered with 50,000 clinical facilities and over 2,000 supplier locations across 20,000+ products on the Parachute Platform.

As a fast-growing, remote-first startup, we are seeking a Senior Technical Program Manager to gain deep understanding of our supplier business workflows to help execute our Supplier Generate Growth Strategy. This is an opportunity to directly contribute to improving the lives of millions of patients and play a pivotal role in our organization.

The Role

You will be a key player in our Supplier business that cross-cuts multiple teams and user personas focused on aligning go to market efforts with R&D development. You will work with the product team, engineering team, design team, operations team, customer success team, executive team, external customer teams, and data team helping the team bring the product vision from concept through execution. You'll be responsible for coordinating multi-team work, influencing solutions and decision-making, and curating space for teams to collaborate and solution against a critical strategic area of our business.

What You'll Do

As a Senior Technical program manager you will help others keep vision of the bigger picture, drive to outcomes and results, and understand how each project fits into the larger program goals in a tactical manner. You must be able to effectively communicate with stakeholders at all levels of the organization, as well as manage and lead multiple project teams.

  • Ensure proper execution of strategy vision across multiple teams that consist of Product Managers, Engineers, Designers and Data Leads as well as both internal and external stakeholders
  • Monitor and report the status of progress while steering the team to identify and resolve risks and problem prevention with mitigations
  • Curate space for, and facilitate, coordination between all team members and stakeholders
  • Owning development and maintaining project plans - both internal and external
  • Oversee capacity planning for initiatives within the Supplier business
  • Effectively communicate both verbally and written to maintain alignment
  • Build relationships and empathize with teammates and stakeholders perspectives to drive trusted understanding
  • Manage and maintain expectations with both internal and external stakeholders
  • Surface innovative approaches when teams are missing processes or mechanisms to coordinate and collaborate together
  • Demonstrate resilience, tenacity and consistent accountability that sets an example for all teams
  • Be seen as a trusted, consistent, reliant voice by helping translate and define a common language between many people, altitude and audiences
  • Sustain strong attention to detail, remain highly analytical when organizing and maintaining multiple tracks of work ‘in the air’ across multiple cross functional teams
  • Consistently embody Parachute team’s values

If you don’t meet 100% of the below qualifications, you should still consider applying.

Who You Are

You are ambitious – you are always seeking to understand and continuously learn while identifying ways to grow. You are an excellent translator – ability to convey your ideas clearly and succinctly, in verbal and written form, at a variety of altitude and audience levels, internally and externally.You are outstanding at air traffic control – demonstrable abilities in juggling multiple balls at once, comfortably.

  • You have a technical background – you are able to identify technical gaps, missing functionality, and can be a contributor in a technical discussion with engineering leaders - internally and externally.

You are experienced in capacity planning and roadmapping – you can oversee multiple dependent workstreams, and are able to proactively address risks - product risks and technical risks - before they arise. You have good product instincts and understand when to ask questions, and where there are risks with a bias towards delivering value.You are extremely accountable – you are a natural partner to those around you, you help other people shine and lean into their strengths, have a track record working with different personalities and different experience levels and have a knack for bringing folks along, ensuring everyone feels heard and always close loops.

  • You have strong stakeholder engagement skills – ability to empathize with different perspectives and create alignment around priorities by anchoring to strategy and vision
  • You thrive in ambiguous situations – you have high levels of agency, are empathetic and love to tame chaos, and are excited about the opportunity to help define the Technical Program Management department at Parachute.
  • You have a proven track record of working complex partnerships – you embrace an iterative approach and excel at building relationships to help navigate complexity. In general, your mindset is to make complexity feel simple to those around you.
  • You are willing to travel – You are located within the United States and are willing to travel (customer sites or Parachute offsites) approximately once a quarter.

Nice to Have

  • Experience in a fast-paced startup environment
  • Experience working in marketplace business
  • Experience in healthcare
  • Program or Project Management Certification

Who You Aren’t

  • You're not someone who works off assumptions. Our Technical Program Management Department always seeks to understand and works to confirm assumptions.
  • You aren't someone who can only thrive in highly structured environments. We are a fast-paced startup where processes are still being defined and refined - oftentimes you will have to creatively solve problems and will be faced with opportunities.
  • You aren't someone who is reactive. The team is searching for someone who is highly proactive to help everyone stay aligned, coordinated and together.

You aren't indifferent or dismissive of the perspectives of users, stakeholders, or team members. You lean into relationship building to help build trust and you always consider different perspectives to ensure everyone feels heard, valued and represented.

  • You don’t surface problems without a potential solution. When surfacing a problem or risk, you always come with a potential solution or mitigation plan.
  • You aren't seeking to work solely in a defined scope. This role is primarily focused on Payor partnerships, though there are many opportunities to support the teams you work with in different capacities and you should be excited about different growth opportunities.

Benefits

  • Medical, Dental, and Vision Coverage
  • 401(k) Retirement Plan
  • Remote-First Company
  • Equity Incentive Plan
  • Annual Company-Wide Bonus (up to 15%)
  • Flexible Vacation Policy
  • Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
  • Monthly Internet Stipend
  • Annual Home Office Stipend
  • Co-Working Space Reimbursement

Base Salary Band: $145,000-$175,000

Target Join Date

  • August 2023

Interview Process:

  1. Recruiter Phone Screen
  2. Hiring Manager Phone Screen
  3. At home written exercise
  4. Interview Panel 1: R&D
  5. Interview Panel 2: Cross Functional
  6. Interview Panel 3: Executive

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.