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System Operations Analyst

Parachute Health

Parachute Health

IT, Operations
New York, NY, USA · Atlanta, GA, USA · Austin, TX, USA
Posted on Saturday, May 25, 2024

In the U.S. alone, over 30 million patients per year are prescribed care via paper and fax. The legacy ordering process is long, complicated, and yields an 83% error rate, resulting in patients ending up in the hospital or worse.

The world is transitioning to Digital Ordering across the healthcare industry. At Parachute Health, we’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a "delightfully simple" digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care.

Since launching, we’ve helped millions of patients. Founded in New York City, we’ve grown across 50 states and partnered with 50,000 clinical facilities and over 2,000 supplier locations across 20,000+ products on the Parachute Platform.

Role Overview

As a Systems Analyst you will be responsible for managing and maintaining the internal systems Parachute utilizes to operate the business, including items such as CRMs, ticketing systems and related middleware. You will help with ensuring all systems operate smoothly, efficiently, and securely while meeting the business needs of the internal teams such as Customer Success, Operations, Data, Accounting and Sales.

Key Responsibilities:

  • Vetting, implementing, and maintaining software systems
  • Monitoring system performance, troubleshooting issues, and resolving system-related problems
  • Ensuring system security by implementing appropriate security measures
  • Managing user accounts, permissions, and access rights
  • Implementing and maintaining integrations and governance protocols to move and keep data in sync between systems
  • Maintaining system documentation and keeping it up-to-date
  • Collaborating with other IT professionals to identify and resolve technical issues
  • Manage system changes, upgrades, and enhancement requests
  • Prioritize incoming system work
  • Additional responsibilities, as assigned

Required Skills and Qualifications:

  • Proven 2-3 years of experience as a System Administrator, Process Automation or similar role
  • Knowledge of key systems like ZenDesk, Gainsight, Hubspot or other comparable operational systems solutions
  • Experience managing data integrations between systems utilizing tools like Retool, Zapier or other comparable solutions
  • Working knowledge of Microsoft Office, SQL, HTML and Javascript preferred
  • Ability to troubleshoot and resolve complex technical problems
  • Strong communication and interpersonal skills

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Plan
  • Remote First Company
  • Equity Incentive Plan
  • Annual Company-Wide Bonus
  • Flexible Vacation Policy
  • Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
  • Monthly Internet Stipend
  • Annual Home Office Reimbursement
  • Co-Working Space Reimbursement
  • Annual stipend for educational and development

Base Salary:

$60,000 - $80,000

California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.