Implementation Analyst (Procurement Expert)
Charlotte, NC, USA
Posted on Wednesday, March 15, 2023
<div><b>Imagine yourself here!</b></div><div><br></div><div><b><i>OpenGov is a mission driven fast-growth, Series D, venture backed startup (includes Andreessen Horowitz, Formation 8, and Emerson Collective). Our Board of Directors includes iconic Silicon Valley executives John Chambers (former Cisco Chairman and CEO) and Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world). </i></b></div><div><br></div><div><b><i>OpenGov is the leader in modern cloud software for local governments and state agencies. We have surpassed 1,600+ governments (and growing fast!) using our products in our mission to power more effective and accountable government.</i></b></div><div><br></div><div><b><i>OpenGov is a 2022 Top Workplaces USA award winner and a Forbes 2022 America's Best Startup Employer!</i></b></div><div><br></div><div>The<b> Implementation Analyst (Procurement Expert)</b> will look to drive value to the OpenGov customer and deliver a complete, quick, and smooth implementation by utilizing their product knowledge, and expertise and making solution recommendations. The <b>Implementation Analyst (Procurement Expert) </b>will be responsible for driving a successful customer implementation from start to finish, setting the underlying foundation of their OpenGov platform, while promoting maximum value for their investment in OpenGov.</div><div><br></div><div><b style="font-size: 18px">Responsibilities:</b></div><div><br></div><div>• Drive and manage new customer implementations from start to finish. This includes providing guidance, assistance, and support to customers from the initial data requirements gathering, technical platform configuration, administrator training, and all other requirements defined through a customer’s implementation. </div><div>• Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality. Interact directly with government procurement professionals daily, guide them through the process, and empower them to become our advocates and successful administrators of their OpenGov software platform. </div><div>• Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow. </div><div>• Become an expert in governmental procurement processes across multiple states. </div><div>• Work closely with the engagement and adoption team to facilitate and drive a consistent customer experience and ensure successful training for new customers. </div><div>• Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies. </div><div> • Compliment key product discussions by gathering and communicating customer feedback and feature requests to ensure OpenGov is a “must-have solution.” </div><div><br></div><div><b style="font-size: 18px">Requirements and Preferred Experience:</b></div><div><br></div><div>• 2+ years of experience as a procurement professional in a governmental setting <b>preferred.</b></div><div>• Knowledge and experience with solicitation requisitions/requests.</div><div>• Knowledge and experience with contract creation and interpretation.</div><div>• Knowledge and experience with creating and advertising solicitations using general procurement concepts and practices.</div><div>• Experience with advising on solicitation terms and requirements.</div><div>• Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers. </div><div>• Strong skills in the conceptualization of patterns, modeling, and design. </div><div>• Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members. </div><div>• Ability to adapt to a rapidly changing product and respond strategically to customer needs. </div><div>• Excellent interpersonal skills including verbal and written communication skills, teamwork, and customer service skills.</div>
OpenGov is an equal opportunity employer.
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