The Sr. Site Reliability Engineer II will lead a highly-skilled team that combines software and systems engineering, to build and run large-scale, massively distributed, fault-tolerant systems for managing local governments’ assets and infrastructure. This role and its team will be responsible for ensuring that OpenGov’s cloud services—both our internally critical and our externally-visible systems—have reliability, uptime appropriate to customers' needs, and at a fast rate of improvement. Additionally, SREs are responsible for constant monitoring of OpenGov’s systems capacities and performance.

• Build and develop software and writing automation

• Manage highly available cloud infrastructure for continuous integration, automated software releases, infrastructure automation, and monitoring

• Monitor and maintain infrastructure and applications

• Administer, support, and troubleshoot Microsoft Windows and Linux servers

• Provide operational services that are foundational to the product architecture in terms of usage across multiple products, such as Kafka, Authorization/Authentication, and MongoDB

• Lead deployment aspects related to schema migrations, security (e.g. secrets management), reliability, and scalability

• Provide incident response support, troubleshooting of production systems, including optimization to their performance, scale, utilization, and costs

• BS/MS in Computer Science or equivalent required

• Minimum 6 – 8 years industry experience with 5 years as an SRE engineer in SaaS companies required

• Ability to find, diagnose, troubleshoot and solve issues at any level of the stack or within the organization

• Experience building highly-available and reliable software

• Ability to easily identify potential issues with resource exhaustion, latency, traffic patterns, and errors

• Excellent understanding of monitoring and scaling Windows Servers in production on public clouds

• Experience with AWS and their APIs

• Development and administration experience on Linux environment with distributions like Debian and Ubuntu

• Programming skills in languages like Java/Python/Ruby/Go/C/C++

• Demonstrable experience in creating high-performance and highly scalable services

• Possess strong verbal and written communication skills

• Exhibit a good balance between strategic direction and tactical execution

• Possess a strong orientation towards delivering results incrementally

• Demonstrate a sense of high-level ownership and proactively get involved with stakeholder discussions

» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!

» Funding: Over $250 million, Series D company, from top tier investors including Andreessen Horowitz, 8VC, Cox Enterprises, and Emerson Collective.

» Board of Directors: Includes iconic executives John Chambers (former Cisco Chairman and CEO), Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world), Katherine August-deWilde (Vice Chair of First Republic Bank), and Amy Pressman (co-founder, former president, and a current board member of Medallia).

» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.

» Culture: Winner of 2023 Top Workplaces USA award, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!

» Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, monthly fitness stipend, anniversary awards, and more!

» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.

» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.

Come join us and make a positive social impact!