New York City, NY

About Us

Obligo builds trust between landlords and renters through financial technology, making the rental process as simple as checking in and out of a hotel. Renters enjoy instant qualification and deposit-free renting while property owners and managers streamline their operations and make their listings more appealing to renters.

Working in a hybrid model from our NYC office in Union Square, you’ll have the opportunity to collaborate with a variety of cross-functional teams to improve our product based on customer feedback. Our Obligo family is driven, charismatic, and a ton of fun to work with.

About the Position

Obligo is seeking a driven Senior Collections Associate to manage a portfolio of delinquent accounts, negotiate payment plans, and improve collection processes. In this role, you'll play a key part in fulfilling our mission of building trust between landlords and renters by ensuring timely payments and maintaining strong customer relationships.

The ideal candidate has at least 3 years of B2C collections experience, strong negotiation skills, and a solid understanding of billing procedures. If you’re a self-motivated problem solver with a passion for delivering results, this role is for you!

Responsibilities:

• Manage and prioritize a portfolio of delinquent accounts to ensure timely collection of payments.
• Contact customers via phone, email, and written correspondence to follow up on overdue balances.
• Negotiate payment plans and settlements while maintaining positive relationships with customers.
• Identify and implement process/policy improvements that improve collection results and/or team effectiveness.
• Participate in group and peer to peer call and pipeline reviews, providing feedback and guidance to junior team members.

Requirements

• 3+ years of collections experience, ideally in a B2C environment with a demonstrated ability to collect outstanding debts from clients and customers
• Strong negotiation, communication and problem solving skills
• Ability to self-motivate, work independently and deliver results
• Strong understanding of billing procedures and collection techniques (e.g. skip tracing)
• College degree or equivalent experience

• Located in the New York City metro area and able to commute to our NYC office

Benefits and Perks

• Join a mission-driven and value-driven company that puts culture, personal growth and well-being front and center
• A chance to work with incredible teammates who are bright, creative, talented, and passionate!
• Growth & Training Opportunities
• Hybrid work model, including 2-3 days per week of working from home
• Fun office environment in Union Square, including communal food, music and games
• Frequent company and team events including physical workouts, restaurants and more
• Generous PTO and Holiday Schedule
• Stock Options to all full time employees
• Home Office Expense Reimbursement
• Health, Dental and Vision plan options with generous company contributions
• 401-K with match
• Paid parental leave
• Flexible Savings Account (FSA) Options
• Commuter Benefits (pre-tax dollars for transit and parking)

Salary: $75K base