About Motorq

Motorq is the leading connected car data and analytics software platform, revolutionising insights from vehicle data for various industries. With a focus on automotive OEM-connected car data, Motorq processes over 1 million trip miles and 150 million data points per day.

Our vision is to be the globally recognised industry standard for connected car data and insights by enterprise customers and automotive OEMs. We currently provide actionable insights to enable enterprise-scale fleets and dealers to solve challenging problems at scale: optimising utilisation, enhancing driver safety, and enabling improved uptime. Motorq is actively expanding into additional geographies and use cases. We are headquartered in the San Francisco Bay Area with offices in Chennai, Bengaluru and Seattle. Motorq is in a strong strategic and financial position, with a $40M+ Series B venture round, rapid revenue growth, deep partnerships with leading automotive manufacturers, and participation in the exclusive Stanford StartX community.

The Role

Motorq is growing rapidly to support its expanding customer base, data source integrations, and new product development efforts.

We are seeking a Customer Operations Analyst to join our dynamic team. In this role, you will be instrumental in key functions including customer success metric tracking and reporting, the customer invoicing and vendor billing processes, and customer support operations.

As part of a rapidly growing company, you will have ample opportunities to take on new responsibilities, build new skills, and contribute to the company’s growth.

This team member should have experience in data analysis, with a strong ability to interpret data and identify anomalies. Previous experience in a customer support role or working closely with customer invoicing or financial projects is preferred.

If you have a keen eye for detail, enjoy analysing data, solving problems, and have a background in customer support and data analysis, this role is a great fit. This position is a hybrid work model based in India (Chennai/Bengaluru), and you will collaborate closely with both US-based customer support and accounting teams.

Responsibilities

•Ensure an optimal customer experience by owning and executing critical processes related to customer onboarding, consent management, vehicle enrollment, and troubleshooting

•Execute the monthly customer invoicing responsibilities with an exceptionally high level of accuracy, consistently, and in a timely fashion, in collaboration with Sales, Customer Success, Data Science, Accounting, and additional teams

•Execute the monthly automotive OEM partner billing review responsibilities with an exceptionally high level of accuracy, consistently, and in a timely fashion

•Create and improve reports to help measure important metrics related to customer growth, customer success, and partner costs, in collaboration with Customer Success and Data Science teams

• Proactively identify opportunities to achieve better outcomes across all areas of responsibilities at Motorq through documentation (e.g., Standard Operating Procedures), tools, and process improvements

Qualifications

The ideal candidate has a track record of providing technical support, delivering exceptional customer experience, and has the following characteristics and qualifications:

•Ownership and accountability mindset, consistently taking the initiative to drive continuous improvements in processes and products by identifying and addressing issues or opportunities for enhancement

•Self-driven and motivated by delivering a world-class customer experience

•Excellent written and verbal communication skills

•Organised, with the ability to reliably track and execute multiple competing tasks and frequent changes in priorities

•Analytically minded with intermediate to advanced skills in Excel, comfortable in obtaining and working with large data sets to analyse complex issues and identify inconsistencies

•Committed to quality, with extreme attention to detail and data accuracy

•Able to structure thoughts and justify decisions with clarity in communication

•Excited about working in a fast-paced, dream-big, collaborative, and open environment

•Intermediate knowledge of technical applications, APIs, SQL, etc.

•Basic knowledge of accounting and invoicing processes is preferred

•Flexible to work in a dynamic work environment as per organisational requirements, including some overlap with US business hours, to ensure seamless customer support

•4+ years of experience in SaaS technical customer support, customer accounting, or invoicing roles

To learn more about Motorq, please visit motorq.com