Title: Implementation Specialist

Reporting to: CPO

Who are we?

At Mammoth, we're on a mission to revolutionize marketing for Consumer Packaged Goods (CPG) brands in retail. Our cutting-edge technology, VTAGZ, is a Direct-to-Retail SaaS Platform that empowers brands to gain valuable insights into their marketing efforts, understand consumer sentiments, and enhance connections effortlessly. With features like granular attribution, first-party data analysis, and direct consumer connectivity, VTAGZ helps brands navigate the retail landscape with precision. We're dedicated to answering a critical question for brands: 'Is my digital content genuinely driving sales?

Founded in Los Angeles, Mammoth is backed by Greylock Partners (Discord, Roblox, Coinbase) and was incubated by Science Inc (Dollar Shave Club, PlayVS, Liquid Death).

Why are we hiring?

We’re looking for an Implementation Specialist to join our team. You’ll play an active role in the product operations and implementation processes ensuring seamless integration and utilization of the platform for our clients.

You’ll receive continuous education and opportunities to explore your strengths, grow and be mentored, working directly with the CPO and COO.

Key Responsibilities:

• Develop a strong understanding of and ability to troubleshoot company products, services and systems
• Engage with new VTAGZ Platform users to ensure a seamless onboarding experience, walking users through product features and customizing to their needs
• Analyze user interactions, identify areas of improvement, and provide actionable recommendations to enhance the overall customer experience
• Coordinate product needs between clients and our Product and Engineering teams
• Communicate product updates to Customer Success team and clients
• Support VTAGZ growth initiatives and contribute to the development of customer success strategies
• Own operational tasks like managing user inquiries and receipt processing
• Maintain regular communication with your manager

Qualifications:

• Keen interest in digital products, with a desire to learn more about Product, Customer Success and Operations
• Proficiency in Microsoft Excel
• Approachable, upbeat, and friendly demeanor
• Strong organizational and communication skills
• Exceptional follow-up abilities and a commitment to delivering results
• Proactive self learner

Mammoth is proud to be an equal opportunity workplace that’s committed to engaging a variety of backgrounds, perspectives, and skill sets. If you think you’re a good fit for our vision and values and want to be a key part of riding the next big wave in the technology industry, we’d love to hear from you!