Logistics Coordinator

*This is a remote position with up to 15% travel required. Travel will include trips to our Fulfillment Centers, Hair Color Bar locations, and other events.*

Who You Are:

You enjoy having your hands on the daily pulse of a fast-growing, omni-channel operation. You understand the need for operational excellence across a business operating in DTC e-commerce and brick-and-mortar retail categories. You might have a background in logistic operations, transportation, or international freight. You love negotiating rates and setting up a diverse portfolio of brokers and carriers. You revel in the knowledge that you are transporting goods faster at a lower rate. You love analyzing the metrics for what is driving the business then taking action to ensure goals are met. You build strong relationships cross functionally with internal and external customers and take pride in delivering for the business because that is what operators do each day. You place a high value on a positive company culture and your teammates because the environment you work in and the people you do it with is as important as what you are doing.

What you will do:

• Partner with freight forwarder and logistics partners to schedule and book international and domestic freight.
• Create, update and distribute the in-transit report daily, with tracking updates on inbound containers and domestic shipments, including transfers.
• Review receiving activity daily across all warehouse and manufacturing locations, and process the receipts within our ERP.
• Partner with Purchasing and Warehouse OPS to create and send ASNs to warehouses with incoming receipts as part of the shipment setup process.
• Resolve shipping/receiving discrepancies using invoices, packing slips, BOLs, etc. and partnering with Warehouse OPS to work with consignee/shippers to confirm details.
• Partner with inventory planning on shipment prioritization out of supplier locations.
• Monitor shipments from origin to destination and ensure on-time delivery.
• Follow up on routing issues with a retailer’s transportation team when needed to resolve.
• Review and become familiar with all customer profiles to ensure they are up-to-date and in compliance with all guidelines and requirements.
• Review opportunities to consolidate orders that drop as small parcel and less than truckload shipments to reduce freight costs.
• Compare rates and select delivery / transportation methods to minimize cost and maximize customer satisfaction.
• Partner with purchasing to ensure vendors palletize and load product according to warehouse routing guides to reduce non-compliance fees.
• Participate and facilitate new customer onboarding processes at the warehouses, including oversight of EDI integration and WMS new customer configurations to meet go-live targets.
• Manage and solve EDI issues as they occur.
• Monitor non-compliance fees and partner with Purchasing to implement corrective action to ensure products are shipped according to the warehouse guidelines.
• Transition all carriers and brokers to run through our TMS for streamlined reporting.
• Support the supply chain, accounting and finance teams with month-end close and audit requests as required.
• What you will need
• Bachelor’s degree preferred with strong relevant work experience.
• 2-3 years of logistics, transportation management, order management and operations experience in a fast-paced CPG or personal care company.
• Experience with NetSuite ERP is preferred but not required if the candidate has similar ERP experience on a different platform such as SAP, JD Edwards, Oracle, etc.
• Experience with a TMS is preferred.
• Ability to work independently as an individual contributor.
• Self-starter with strong time-management, project management and multi-tasking skills.
• Excellent attention to detail, yet flexible in approach to problem solving.
• Ability to organize and prioritize tasks resulting in consistent productivity.
• Comfortable with ambiguity and rapid change of pace.
• Strong communication and interpersonal skills
• Ability to work effectively with multiple levels of the organization.

Big on Benefits:

The Perks? Glad you asked...

• Comprehensive Medical, Dental, and Vision Benefits
• Generous Paid Time Off program
• Company Paid Short and Long Term Disability and Life Insurance
• 100% Company Paid Mental Health Benefits through Talkspace
• HSA Employer Contributions and FSA Options
• 401k Participation
• Parental Leave Program
• Learning and Education Programs
• Madison Reed Gratis + Discounts on Hair Color Bar Services and Products
• Company Sponsored Events + Surprise and Delights
• But wait, there’s more…

We are Madison Reed.

We’re disrupting a $50 billion industry.

Since 2013, we’ve offered our clients the option to truly own their beauty with a revolutionary choice—your place or ours? At home hair color or Hair Color Bar services? Our business is truly omnichannel, with the option to order or subscribe through our website, pick up in store at our Hair Color Bars, or make an appointment at one of our Hair Color Bar locations. At our Hair Color Bars, clients can choose from a variety of color services from licensed cosmetologists—permanent hair color, roots only, hair gloss, highlights and more. With the launch of our men’s line in 2020, we’re shaking up the $50 billion hair care industry with products that continue to raise the bar for doing your own hair at home.

We live our values.

Here at our San Francisco headquarters and in every Hair Color Bar nationwide, we truly live our values—Love, Joy, Courage, Responsibility, and Trust. Our values inform everything we do, from how we treat our clients to how we treat every member of our fast-growing team. Our founder CEO, Amy Errett, has fostered a one-of-a-kind culture based on transparency, accountability, and fun; where diversity and inclusion are of utmost importance and every team member feels supported to succeed.

We are hair color that breaks the rules.

Our commitment to the ultimate client experience, paired with our dedication to product innovation and the latest beauty technology, has attracted a devoted, consistently-growing base of fans, converts, and color evangelists. We love what we do—and it shows.

Join us in our mission to live life colorfully and make personal care more personal.

ALERT: We are aware of a scam whereby imposters are posing as employees from Madison Reed. Beware of anyone requesting financial or personal information.

At Madison Reed, we take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, or bank information, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning Madison Reed, let us know by contacting us at hiring@madison-reed.com

Information for Recruiters: Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. Madison Reed has a zero tolerance for discrimination, racism, xenophobia or misogyny in any form in our workplace. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day.

Pursuant to the San Francisco, Los Angeles, and New York City Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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