<div class="content-intro"> <p><span style="font-weight:400;">Honor exists to expand the world’s capacity to care.</span></p> <p><span style="font-weight:400;">We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.</span></p> <p><span style="font-weight:400;">Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.</span></p> <p><strong><span style="font-weight:400;">The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.</span></strong></p> <p><span style="font-weight:400;">Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!</span></p> <p><strong><em>About the Work:</em></strong></p> </div><p> <strong> <em>About the work</em> </strong> <strong> <em>:</em> </strong> </p> <p> <span style="font-weight:400;">The ideal candidate will be a Salesforce expert, responsible for the successful implementation of Salesforce Sales Cloud capabilities as deployed to franchise offices in North America. Work closely with program leadership and business stakeholders to translate business priorities into system enhancements. Contribute to the ongoing support, configuration, maintenance, and improvement of the platform.</span> </p> <p> <strong> <em>About you:</em> </strong> </p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Reflect the Honor - Home Instead core values.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Demonstrate open and effective communication with colleagues and owners.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Focus on professional and personal development.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Participate in the preparation and execution of the annual convention and other Home Office sponsored events.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Maintain regular attendance.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Perform all other duties and functions as necessary.</span></li> </ul> <p> <strong> <em>Responsibilities:</em> </strong> </p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Introduce and manage to best practices for application administration and production support.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Inform leadership of process management gaps and opportunities, and champion enhancements that improve user experience and business value.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Take ownership of level 3 case resolution and outcomes, engaging other experts for support and escalating, as needed, for 3,000+ Salesforce users in North America.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to critically evaluate information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Trending and analysis on production support tickets and application monitoring to draw actionable conclusions and drive outcomes.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Demonstrate the Salesforce product with an understanding of end-to-end business processes to various stakeholders.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Evaluate regular Salesforce release updates to identify risks and recommendations.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Support single sign-on.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Collaborate with the Learning Development team to provide subject matter expertise for on-going end-user training.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Handle all Salesforce administrative functions including user administration, configuration, support, reports, and dashboards.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Maintain the framework for sharing, visibility, roles, permission sets, sharing rules, process automation, and license allocations.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Monitor compliance and distribution of Restricted Use Licenses and feature licenses.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Implement best practices with regards to system maintenance including critical updates and managed packages, security, running backups, etc.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Collaborate with team to perform bug tracking and handling UAT and/or post-deployment validation.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Maintain Salesforce certification(s).</span></li> </ul> <p> <strong> <em>Education/Experience Requirements:</em> </strong> </p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Bachelor’s degree in a related field required.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">5 years of Salesforce experience or an equivalent combination of education and work experience may be considered.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Strong knowledge of Salesforce platform.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Salesforce.com Admin (ADM201) certification.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Omni Channel experience, a plus.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Enterprise Territory Management experience, a plus.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Gearset experience, a plus.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">OwnBackup experience, a plus.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Automated testing experience, a plus.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Tableau experience, a plus.</span></li> </ul> <p> <strong> <em>To succeed in the role, you'll need:</em> </strong> </p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Understand and uphold the policies and procedures established by Home Instead and the related role to the Marketing department.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to establish collaborative working relationships with management, colleagues, franchise owners and their staff.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to demonstrate effective interpersonal skills essential, as well as sound judgment and good decision-making skills.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to work independently and meet deadlines.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to maintain confidentiality of information.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to plan, organize and prioritize daily, monthly and yearly work.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to present a professional appearance and demeanor.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to reach with hands and arms to operate office equipment.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to perform duties in a professional office setting.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Must be proficient with Microsoft office products.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to work evenings or weekends as required.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">High level attention to detail, while balancing competing priorities.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Strong understanding of Salesforce.com best practices.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Strong understanding of the Salesforce platform, with the ability to build reports, formula fields, list views, and other content of intermediate complexity.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to travel approximately 5% of the time.</span></li> </ul> <p></p><div class="content-conclusion"> <p><strong><em>What’s next?</em></strong></p> <p><span style="font-weight:400;">Honor is remote friendly! We're hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA and Austin, TX hubs. If you're looking for a great job that offers you the opportunity to work from home, we'd love to talk to you.</span></p> <p>Want to know more about why Honor is a great place to work? <a href="https://www.joinhonor.com/careers">Check out our perks</a>!<br><br>We value people! <a href="https://www.joinhonor.com/about-honor/" target="_blank">These four people-centric values</a>guide the ways we work and decisions we make every day. </p> <p>This role doesn’t sound quite right? Send this application to a friend who may be a fit and check out our other<a href="https://www.joinhonor.com/careers">available roles</a>!</p> <p class="p1">#LI-Remote</p> <p><em>Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.</em></p> </div>