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Implementation Specialist



(Implementation), (Office Support)
Posted on Saturday, January 14, 2023
<div class="content-intro"> <p><span style="font-weight:400;">Honor exists to expand the world’s capacity to care.</span></p> <p><span style="font-weight:400;">We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale. </span></p> <p><span style="font-weight:400;">Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.</span></p> <p><strong><span style="font-weight:400;">The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults. </span></strong></p> <p><span style="font-weight:400;">Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems! </span></p> <p><strong><em>About the Work:</em></strong></p> </div><p><span style="font-weight:400;">We are looking for an </span><strong>Implementation Specialist </strong><span style="font-weight:400;">who is responsible for ensuring a successful HCN partner implementation through helping to coordinate project management and execution. Implementation Specialists play a critical role in setting partners, Care Professionals, clients, and the Field Ops team up for a successful start working together. This position reports directly to an Implementation Senior Manager.</span></p> <p><strong>Please note, this role requires travel 25% of the time</strong></p> <p><strong>Core components of the work include:</strong></p> <p><em><span style="font-weight:400;">Ensuring successful client and caregiver onboarding</span></em></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Understand regulations around Honor’s appropriate scope of care to identify potential issues, communicate those issues internally and externally, and work cross-functionally toward appropriate resolution when needed</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Review each clients’ care plan and determine whether a reassessment of the client’s care needs is needed before the client begins receiving care at Honor</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Evaluate client and CP schedules for potentials risks to smooth transition for CP/client</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Set a strong foundation for ongoing client management success and provide continuous support to Client Manager once engaged in the implementation process</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ensure that each client’s profile and care plan meets Honor’s thresholds of completeness and accuracy prior to transition</span></li> </ul> <p><em><span style="font-weight:400;">Managing partner relationships</span></em></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Coordinate with Partner Agencies to understand their clients’ needs and requirements and translate those into clear care plans and actionable next steps</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Lead external meetings, including weekly check-ins and Care Simulation training sessions.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Work in tight coordination with Partner Agencies providing real-time updates and regular check-ins on all Implementation-related activities, including client readiness, caregiver readiness, and open items.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Drive open issues to conclusion in a timely manner</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Deliver high quality customer service to partner by leading professional meetings, being responsive and prompt, and following through with agreed upon timelines</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Set partner up for success by setting clear deadlines and expectations throughout implementation process as well as for what to expect post-implementation</span></li> </ul> <p><em><span style="font-weight:400;">Partnering across Honor to deliver a seamless experience</span></em></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Coordinate cross-functionally to address challenges that put successful implementation or ongoing partnership’s success at risk and help drive to resolution</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Work closely with the Compliance and Training teams to ensure on-time caregiver onboarding.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Work closely with the market and Recruiting teams to ensure an adequate caregiver bench in time for transitions, if needed </span></li> <li style="font-weight:400;"><span style="font-weight:400;">Empower success in the market team by providing clear responsibilities when client manager assists with implementation activities, ensuring handoff of critical information, and assisting in managing through transition</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Work to continuously improve the implementation process </span></li> <li style="font-weight:400;"><span style="font-weight:400;">Willingness to partner with other teams across the organization (e.g., market team, Partner Success, Strat Ops) when implementations between implementations or as needed</span></li> </ul> <p><strong><em>About you:</em></strong></p> <p><span style="font-weight:400;">The team needs a highly organized and quick, curious learner who is able to work in a fast-paced, rapidly-changing environment and discern when to escalate an issue or ask for help. This role may be a great fit if you have strong interpersonal, verbal, and written communication skills with members at all levels of an organization and agency partners, clients, and caregivers.</span></p> <p><strong>To succeed in the role, you’ll need:</strong></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">3+ years of experience working in a complex client or account management position, or implementation or project management role</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Experience working on multiple projects and effectively prioritizing competing tasks</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Motivated self-starter with demonstrated creative problem-solving and issue-resolution skills</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Strong sense of ownership and a track record of managing processes with a sharp attention for detail</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Positive and can-do attitude </span></li> <li style="font-weight:400;"><span style="font-weight:400;">Willingness to travel up to 30% of the time, when deemed safe to do so</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Flexibility to occasionally work on evenings or weekends </span></li> <li style="font-weight:400;"><span style="font-weight:400;">Prior experience in operations and/or healthcare/homecare, preferred</span></li> </ul> <p> </p><div class="content-conclusion"> <p><strong><em>What’s next?</em></strong></p> <p><span style="font-weight:400;">Honor is remote friendly! We're hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA and Austin, TX hubs. If you're looking for a great job that offers you the opportunity to work from home, we'd love to talk to you.</span></p> <p>Want to know more about why Honor is a great place to work? <a href="">Check out our perks</a>!<br><br>We value people! <a href="" target="_blank">These four people-centric values </a>guide the ways we work and decisions we make every day. </p> <p>This role doesn’t sound quite right? Send this application to a friend who may be a fit and check out our other <a href="">available roles</a>!</p> <p class="p1">#LI-Remote</p> <p><em>Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.</em> </p> </div>
Honor is an equal opportunity employer.
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