Fabric Health Member Support - Remote, Bilingual (Spanish)

About Fabric Health:

Fabric Health was founded in 2021 to make healthcare and public benefits more accessible—by meeting families in laundromats. Our innovative approach has been featured in Fast Company, Forbes, and The Washington Post, highlighting how we turn waiting time into meaningful connections that help families navigate essential services.

Position Summary

This remote, bilingual (Spanish) position plays a critical role in supporting our families’ needs by applying for public benefits like Medicaid and food stamps and helping them use their health insurance. The Member Support Specialist navigates state systems efficiently and guides families through the confusing process of applying for benefits and using them.

Key Responsibilities

• Member Support: Answer calls, texts from family members, assisting them through the process of applying for benefits or answering any questions they have
• State Benefit Assistance: Utilize healthcare-specific systems to process applications and verify benefits (previous knowledge not required)
• Document Management: Collect and upload member documents

Qualifications

• High school diploma or equivalent (some college preferred)
• 1–3 years of experience in call centers, customer service, or data processing
• Familiarity with Medicaid systems and processes is a plus!
• Strong organizational and communication skills
• Proficiency in tools like Google Workspace, Slack, and Zendesk
• Applicants must reside in TX, PA, MD, NJ, DC, or NC.

Key Attributes

• Detail-oriented with strong problem-solving skills.
• Self-motivated and able to manage multiple tasks.
• Collaborative and adaptable to changing workflows.

Schedule and Benefits

• Schedule:
  • Friday-Tuesday

Compensation:

• Full-Time: $18-21hr

Benefits for Full-Time Employees

• Paid Time Off (PTO) plan
• Generous monthly medical stipend to help cover insurance costs
• Equity options
• Company holidays, including the week from Christmas Day to New Year's Day
• Short Term and Long Term Disability

This is a remote position, with occasional travel to laundromat locations in our regions for training or support.

If you’re ready to bring your skills and passion to Fabric Health and make a lasting impact, we’d love to hear from you!

Qualified Candidates must be currently authorized to work in the U.S. without sponsorship.