Market forces are dramatically reshaping supply chains, forcing drastic changes in trading behaviors between manufacturers, distributors and retailers. Many key business decisions are being made without a single source of truth to back them up, resulting in struggles to keep up with consumer expectations and increased disputes between partners.

At Enable, we believe in removing barriers between trading partners to create a healthier supply chain — and there’s no better way to do this than with rebates. Rebates drive partner behaviors, while increasing loyalty and trust. They help businesses and their trading partners better understand their data, boost their financial performance, mitigate risks, and drive efficiency and trust. When trading partners can make the best decisions for their businesses, everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers.

That’s the core of what we’re doing at Enable: creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers.

Due to our rapid growth, we're looking looking for a Customer Success Director. You will lead a team of 12 Customer Success team members in your assigned region(s), consisting of 3 Customer Success Managers (CSMs) who are your direct reports and 9 Implementation Analysts (IAs) who report into the CSMs. The Customer Success Director reports to the Head of Customer Success.

The Customer Success team enables our customers to achieve their goals within our platform. Each customer is assigned a dedicated Customer Success team of Implementation Analysts led by a Customer Success Manager (CSM). The CS team is introduced before the contract is signed and once won, leads the relationship throughout the whole customer journey including implementation and adoption.

Leading the Customer Success teams in your region(s), you are ultimately responsible for the success of the customers who are assigned to your teams. This is measured by customer success KPIs and requires close monitoring and efficient issue resolution.

We're a hybrid working team, with a relaxed and fun culture, and use collaboration to accelerate learning and career progression. Our office is in Stratford-upon-Avon, a short walk from the town and its train station. We have a fully stocked kitchen and on-site car parking available to staff, along with free Electric Vehicle charge points. We are also a pet friendly office!

Enable Global Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Enable complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Enable expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Enable employees to perform their expected job duties is absolutely not tolerated.

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