Customer Success Manager
Posted on Thursday, May 4, 2023
Market forces are dramatically reshaping supply chains, forcing drastic changes in trading behaviors between manufacturers, distributors and retailers. Many key business decisions are being made without a single source of truth to back them up, resulting in struggles to keep up with consumer expectations and increased disputes between partners.
At Enable, we believe in removing barriers between trading partners to create a healthier supply chain — and there’s no better way to do this than with rebates. Rebates drive partner behaviors, while increasing loyalty and trust. They help businesses and their trading partners better understand their data, boost their financial performance, mitigate risks, and drive efficiency and trust. When trading partners can make the best decisions for their businesses, everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers.
That’s the core of what we’re doing at Enable: creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers.
About the role:
We're seeking an experienced Customer Success Manager to join our Customer Success team in our Sydney office. As a Customer Success Manager at Enable, you'll proactively help your customers meet their goals. To achieve this, you'll have a team of 2-3 Implementation Analysts reporting directly to you. Every Customer Success team at Enable follows consistent processes and you'll be instrumental in refining these to build and mold the future of our wider Customer Success team.
How you’ll make a difference:
Starting with onboarding, you will follow Enable's process to get your customers up to speed as fast as possible and be one step closer to achieving their goals. You will be instrumental in increasing the number of users getting value from the product and orchestrating the implementation of additional features so your customers can leverage our platform even more. You will empower your customers to decommission their legacy processes and become fully dependent on Enable.
You will build and foster trusted relationships with key stakeholders, advocating both Enable and the customer. You will be dedicated to fulfilling customer goals. When customers are ideal for an upgrade, you will refer the opportunity to the sales team.
Spearheading your team of product experts, you will deliver:
- Helpdesk triage and support;
- Customer training;
- Online help content including articles, videos, and blogs;
- Feedback to our product teams that drive product improvement.
We’re looking for:
- Track record of high achievement in your current Customer Success role.
- Passion for helping customers solve their business problems.
- Effective communicator with outstanding interpersonal skills.
- Desire to thrive in a fast-changing environment while leading and growing a high-caliber team.
Enable Global Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Enable complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Enable expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Enable employees to perform their expected job duties is absolutely not tolerated.
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