About EasyKnock

EasyKnock is the country’s first home equity solutions platform. Our innovative programs give homeowners flexible, quick solutions for their financial needs. Whether paying off debt, purchasing a new home, or funding a business, EasyKnock empowers homeowners to convert their equity to cash without strict lender qualifications through our suite of sale-leaseback solutions. Customers sell their homes to us and remain as renters while working toward their goals. We’re passionate about helping American homeowners access the equity they’ve built up in their homes by giving them back liquidity, flexibility, and control.

Position Description

The primary function of the Director of Property Management is to ensure that EasyKnock provides the best possible customer experience for our tenants from property acquisition and tenant onboarding to property disposition and tenant offboarding. This role requires a customer-centric, energetic, and highly motivated professional responsible for cultivating and maintaining strong team and customer relationships, achieving the highest possible levels of customer satisfaction while recognizing potential revenue-generating opportunities, leading to increased lease renewals and portfolio growth opportunities.

This position will drive leadership and guidance to foster a culture of collaboration, professional development, and high performance for the property management team, that will support an exceptional journey for our customers.

Roles & Responsibilities

● Become a subject matter expert in EasyKnock culture, policies, products, and benefits to clearly demonstrate what sets EasyKnock apart from our competitors.

● Be a dynamic leader and continue to build on the existing property management foundation via processes, platforms, and innovation.

● Build and expand the current team’s relationships with customers, coordinate and source appropriate solutions, and continually delight with a positive, customer-centric attitude, via processes and tools

● Maintain positive tenant relations through regular communication, addressing concerns promptly, and ensuring high levels of tenant satisfaction and retention.

● Utilize proactive escalation and resolution strategies to address service delivery issues.

● Capture and communicate customer feedback to applicable EasyKnock business units. Develop and share best practices with appropriate teams to drive continuous improvements in customer experience, quality, responsiveness, effectiveness, and process efficiencies.

● Work closely with the entire property management/post-closing team, transaction management, sales, accounts payable/receivable, technology, and legal to ensure an exceptional customer experience.

● Effectively manage time to focus on critical activities designed to foster superior customer service, tenant retention, and portfolio growth.

● Work closely with public relations/marketing to drive positive experience feedback and testimonials to social media and other ratings platforms.

● Utilize and improve issue resolution strategies to mitigate and/or address negative customer reviews.

● Generate reporting as needed around customer satisfaction, established SLAs, etc.