Driveway

Lithia & Driveway

The T&R QC is responsible for coordinating customer vehicle purchases through the virtual process and ensuring all purchase and DMV paperwork is accurate and processed timely.

The Title and Registration QC reports to the Title and Registration QC Supervisor.

Responsibilities

• Review consumer title and registration documents and verify accuracy
• Print, prepare, audit, and upload required paperwork to complete vehicle purchases
• Be comfortable working directly with customers when needed to resolve registration/title issues
  • Communicate effectively with customers through chat, phone, and CRM/email
  • Answer Customer questions regarding the Purchase paperwork
• Receive return documents and verify transaction accuracy and completion (trade-in, payoffs)
  • Scan deal jacket to initiate vehicle payoff
• Work leads as assigned in Airtable
• Follow-up with T2 agent on any issues that need correction prior to purchase
• Document all processes in VinSolutions and Airtable to ensure quality tracking
• Identify inefficiencies and pain points in existing workflows for customers and internal teams and clearly communicate how we can solve these issues
• Additional work and tasks as needed

Skills and Qualifications

• Strong attention to detail
• Excellent communication skills
• Time management
• Active listening skills
• Critical thinking
• Increased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.