Driveway

DFC Collections Supervisor

The DFC Collections Supervisor will lead a Collections team and be responsible for supervision of overall direction, coordination and execution of collections department functions and initiatives.

The DFC Collections Supervisor reports to the DFC Collections Manager.

Compensation Range: $67,000 - $80,000 annually

Location: Tigard, OR (Hybrid)

Responsibilities

• This person will lead to ensure high levels of satisfaction among customers while maintaining consistency with company strategy, commitments, goals and core values
• Ensure team is meeting performance expectations by using analytics and metric reporting
• Handle difficult customer situations relating to account disputes, collections, and delinquent accounts
• Provide training and personnel development
• Ensure existing processes and documents are up to date, identify opportunities and seek enhancements and efficiencies to improve processes
• Ensure FDCPA guidelines and company policies regarding loan activity and customer contact are followed
• Maintain positive cross-departmental relationships
• Proactively communicate with manager
• Other projects and duties as assigned

Skills and Qualifications

• 2-years previous collections experience required; 3-years preferred
• 1-year prior supervisory or leadership experience required
• Knowledge of installment loans, collections laws and regulations required
• Strong attention to detail
• Sense of urgency
• Excellent communication
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.