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IT Help Desk Technician

Divergent 3D

Divergent 3D

IT
torrance, ca, usa
Posted on Friday, June 7, 2024
Divergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPS™) that comprehensively uses machine learning to optimally engineer, additively manufacture, and flexibly assemble complex integrated vehicle structures and subsystems. Products created using DAPS are superior in performance, lower in cost, rapidly customizable to meet mission and customer-specific requirements, faster to market, and scalable on demand to high volume production. Divergent is a qualified Tier 1 supplier to global automotive OEMs, and Divergent is now expanding to support mission critical needs in the Aerospace and Defense sector.
Purpose of Job:
We are looking for Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Essential Job Functions and Performance Standards:
1)Serve as the first point of contact for customers seeking technical assistance
2)Perform local and remote troubleshooting through diagnostic techniques and pertinent questions
3)Answer help desk tickets and provide timely resolution.
4)Walk the customer through the problem-solving process
5)Direct unresolved issues to the next level of support personnel
6)Complete tasks and/or projects as assigned in downtime.
7)Record events and problems and their resolution in logs the ticketing system
8)Follow-up and update customer status and information
9)Pass on any feedback or suggestions by customers to the appropriate internal team
10)Identify and suggest possible improvements on procedures
11)Manage accounts in multiple systems, including Active Directory, the Atlassian Cloud, Office 365 & others as assigned.
12)Procure I.T. equipment and provision based on user requirements.
Work Environment:
Office, Manufacturing
Requirements:
Education:
proficiency related to the position, including, BS/BA Degree OR Certification(s)/Certificate(s) OR Technical Program Completion OR Past Work Experience
Licenses/Certificates:-
Experience/Skills:
•Proven experience as a help desk technician or other customer support role
•Tech savvy
•Good understanding of computer systems, mobile devices, and other tech products
•Ability to diagnose and resolve basic technical issues
•Excellent communication skills
•Jira experience preferred
•Office 365 experience preferred
•Customer-oriented with a positive attitude.
•Willingness to tackle problems and find solutions
•US Person (US Citizen, Green Card Holder, or other applicable status).
Physical Demands:
Able to work on-site, shifts from M-F 5:30 AM – 6:30 PM. Occasional after hours or holiday weekends on call.
What You’ll Get :
Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.
Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time.
Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind.
Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance.
Inclusive and Collaborative Environment: Join our inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, embracing diversity, and fostering innovation to reduce our footprint by integrating people and technology.
Divergent is an equal opportunity employer committed to diversity in the workplace. Our positions adhere to all statutory and regulatory requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Disclosures:
In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected. Divergent Technologies, Inc , Inc is an equal opportunity employer committed to diversity in the workplace. Our positions adhere to all statutory and regulatory requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
E-Verify: Right to Work
Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), we will consider for employment qualified applicants with arrest and conviction records.
No agencies, no solicitations, and no calls please. Applications will be accepted until position is filled.