Position: Account Executive

Status: Full-Time

Reports to: Sales and Education Manager

Based in: Miami, Florida

Territory: Southeast (door list subject to change per needs of business)

Crown Affair is looking for an Account Executive to drive sales and continue building brand awareness in Sephora through sales, training, and event support.

RESPONSIBILITIES

Sales & Education

• Foster professional, dynamic relationships with Sephora Beauty Advisors through side by side selling, education, and training
• Train Sephora Beauty Advisors on product knowledge and customized hair care evaluations to build brand champions and customer base
• Strategize and execute best in class events around new launches and animations
• Support store level education and training pre-events to drive key store retail activations and increase beauty advisor brand engagement
• Expand brand in new markets and drive sales in new Sephora doors
• Achieve quarterly sales goals for NE market

Customer Service

• Exceed event sales goals, product goals and sales per hour targets while providing best in class customer service
• Create brand awareness and recruit customers through storytelling

Operations

• Ensure brand merchandising and visual standards are aligned with company expectations. Resolve discrepancies at the store level, or by elevating as necessary
• Ensure the endcap is shoppable and up to cleanliness standards
• Assist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment

People

• Ability to manage contracted employees including scheduling, coaching, onboarding
• Recruit and hire freelance talent to grow in new markets

QUALIFICATIONS

• Proven track record in driving sales & conversion in prestige beauty or Sephora
• Minimum of 3 year experience in sales, retail, or Prestige beauty
• Strong sales, education, customer service, communication and organizational skills
• Proven track record of exceeding sales and event goals
• Exceptional communication and organizational skills with strong store eventing success
• Ability to report metrics/target KPI’s post store visits while sharing competitive insights
• Entrepreneurial spirit with drive to work in a fast-paced environment

Additional Requirements

• Able to stand for up to 8 hours
• Travel up to 30% of the time
• Must have reliable means of transportation
• Flexibility in work hours dependent on peak customer shopping times and key promotional retailer activations
• Present a professional appearance maintaining Crown Affair standards, Sephora dress code and makeup looks based on seasonal trends
• This role may require weekend/holiday hours

About Crown Affair—

Crown Affair is a first of its kind haircare brand that empowers people to redefine their relationship with their hair through accessible luxury products, guidance, and community. We believe that loving your hair starts with understanding how to care for it. Each product we make is developed to work together with any (or all) of our other products, so that together they form more than a routine: it’s a ritual. We’ve partnered with dedicated craftsmen and chemists around the world to create thoughtfully sourced products you’ll love using each and every day.

The anticipated base salary range for this position is $70,000-$80,000. Exact salary depends on several factors such as experience, skills, education, and budget. In addition, Crown Affair offers a variety of benefits to eligible team members, including health insurance coverage, wellness and remote support programs, paid leave programs, education-related programs, Unlimited PTO, paid holidays, and others. Many of these benefits are subsidized or fully paid for by the company.