Sales Admin
Boundless Immigration
Our Company
Boundless is a Seattle-based company started by a team of immigrants and experts. We’ve been featured in The New York Times, NBC News, Univision, and more . We are an A+ Better Business Bureau-accredited company and the proud recipient of the BBB’s 2018 “Business of the Year” award.
In 2020, RapidVisa joined Boundless as the trusted partner for families in navigating the high-stakes US immigration process more seamlessly. Our main RapidVisa office is located in Las Vegas and has been helping reunite 60,000+ families for more than a decade. RapidVisa has been featured in Fast Company, Newsweek, and The Washington Post, among others. While we support many petition types, we specialize in family reunification-type visas and the preparation of immigration documents.
Now, we have grown to 200+ full-time employees across three offices that offer phone and chat support seven days a week. Because we are working to scale up in the years to come, we are looking for more great talent!
Your Mission
Drive critical business decisions and sales performance by tracking, analyzing, compiling metrics and extracting sales reports and necessary sales data that is highly relevant to the sales team.
As the Sales Admin, you will be the first point of contact for Sales leads and Manager for surfacing and maintaining data insights and accuracy. This role will engage with internal stakeholders to analyse, gather accurate data to guide the sales team’s decision making and improve performance. The ideal candidate is a self-starter with a good command of the English language, has attention to detail and good people skills.
You possess the capability of extracting information from various sources, compile and track useful data information, evaluate accuracy to further share analysis to appropriate leaders. You have a passion for reports, knowledge and experience on reporting tools and analytics and are adaptable to change in a fast-paced industry. You are also motivated by performance-driven success.
In this role, you will be working closely with our Sales Manager, Team Leaders, Trainers, and QA Specialists.
What You'll Do
- Report directly to the Senior Sales Manager.
- Validate agent-reported sales and assist in sales dispute processes and investigations.
- Extract and track quantitative and qualitative sales metrics across all Key Performance Indicators (KPIs).
- Provide administrative support to the sales team.
- Maintain and update weekly and monthly KPI dashboards.
- Ensure the accuracy of all collected data.
- Manage a balanced scorecard for all sales team roles.
- Calculate sales commissions and distribute reports to agents and the Sales Manager.
- Prepare certificates and awards for monthly and quarterly recognition programs.
- Track and communicate updates on SPIFF winners.
- Assist in preparing presentation slides for scheduled reports.
- Perform other tasks as needed to support overall company operations.
About You
- 1yr + sales admin / analyst experience
- At least one (1) year of call center industry orientation, preferably in a Sales Admin or Reporting / business analyst role
- Experience using HubSpot is required.
- Impeccable verbal and written English communication skills (conversational).
- Experience in using Google analytics tools, i.e. Google Sheets, Google Forms workspace, etc.
- Self-motivated individual with proven ability to work in a performance-based environment
- Ability to understand sales performance metrics
- Knowledge in reporting tools and technology.
- Good data entry and typing skills
- Stress tolerance and resilience
- Excellent organizational skills with solid work ethics
- Coachable, receptive to feedback and has a positive attitude
- A team player and can get along with other people
- Highly motivated in acquiring new learning and skills that can help support the role in the company.
- Displays a creative mindset in solving issues and problems as quickly as possible.
What We Offer
You will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry.
You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work.
Great company perks and benefits await you!
- Annual salary appraisal: We recognize great people and reward them for exemplary performance.
- Attendance incentives: We believe that consistent presence enables our team members to learn and become better providers for our customers.
- 15 paid leave credits: We encourage our people to take advantage of their leave credits should they feel sick or wish to take a vacation.
- Meaningful health insurance package: We give health insurance support for you and your dependent.
- Statutorily mandated benefits: We ensure each team member has their statutory contributions and 13th-month pay up-to-date.
- Collaborative engagement sessions and major company-wide sponsored events: We allocate a budget to cultivate engagement and fun in our work environment.
The list continues..
Our Values
Think Without Bounds. To make a meaningful difference in the lives of immigrants, we must continuously try new things. We are not constrained by convention.
Understand the Why. We ask thoughtful questions and respectfully challenge ideas. The spirit of inquiry drives us to reflect, improve, and expand our thinking.
Focus on Impact. We prioritize what will have the greatest impact and say no to everything else. We focus on outcomes over output.
Strive to Simplify. Immigration is complex; the way we work isn't. We address hard problems by starting with the simplest solution.
Own It. We all take ownership and are accountable for the work we do. Boundless' success belongs to everyone.
Adapt and Evolve. Our industry and business never stay the same; neither can we. We earn, refine, and prepare for change as flexibility is our competitive advantage.