Who we are...

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for…

AvantStay is hiring a Homeowner Operations Associate to join our team and support the Program Manager of Homeowner Operations. This role focuses on maintaining homeowner data integrity, conducting audits, and assisting with the creation and organization of targeted email campaigns. This position provides opportunities to support broader homeowner-focused initiatives and contribute to improving operational workflows. As we continue to elevate homeowner operations, there will be additional projects and opportunities for impact.

What you’ll do…

• Support Strategic Initiatives: Assist the Program Manager with the implementation of strategic initiatives aimed at enhancing homeowner satisfaction and improving operational workflows.
• Operational Excellence: Execute detailed operational activities, adhering to established processes and ensuring tasks are completed accurately and on time.
• Data Management: Update and manage data within Google Sheets, Salesforce, and other internal tools to ensure homeowner records, project trackers, and communications are current and accurate.
• Cross-Functional Collaboration: Collaborate with area managers and account managers to better understand market conditions across our 35+ destinations to ensure that communications and processes are customized to meet the unique needs of each location.
• Email Campaigns: Conduct visual checks of homeowner email campaigns. This includes proofreading content, reviewing feedback from internal teams, and making edits. Use email marketing tools such as Saleshandy to integrate and distribute communications.