AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

What we are looking for

At AvantStay, we are redefining short-term rental property management, blending exceptional service with unforgettable guest experiences. We’re looking for a motivated and highly organized Housekeeping Manager to join our team in Nashville! This new role is pivotal in ensuring our properties are maintained to the highest standards, delivering consistent cleanliness and comfort to our guests.

Must reside within a short drive of our properties in the designated area.

What you’ll do

• Scheduling & Labor Management:
• Develop efficient and effective staff schedules to meet the needs of all properties without exceeding labor budgets.
• Monitor daily staffing levels to respond quickly to unexpected changes, such as last-minute bookings or employee absences.
• Analyze labor productivity data to find opportunities for improved performance.
• Vendor Relations:
• Build strong, professional relationships with third-party cleaning services and negotiate contracts for favorable terms.
• Act as the primary point of contact for vendor communication, ensuring timely delivery of services and supplies.
• Address and resolve any vendor-related issues or concerns promptly to minimize service disruptions.
• Cleanliness Standards:
• Oversee and maintain consistent, high cleanliness scores across all properties through regular audits and guest feedback.
• Establish cleaning protocols and train staff to ensure properties are always guest-ready.
• Investigate and address any guest complaints regarding cleanliness promptly and effectively.
• Standard Operating Procedures (SOPs):
• Create detailed, easy-to-follow housekeeping SOPs that streamline operations and promote consistency across properties.
• Regularly review and update SOPs to adapt to changes in guest expectations or company standards.
• Train staff and vendors on SOP adherence to maintain high-quality standards.
• Inventory Management:
• Monitor stock levels of cleaning supplies, linens, and guest amenities to prevent shortages.
• Implement inventory tracking systems to reduce waste and optimize resource use.
• Prepare reports and forecasts for inventory needs based on property demand and occupancy trends.
• Inspections:
• Conduct routine inspections of properties to ensure cleanliness, organization, and adherence to company standards.
• Use inspection checklists to identify areas needing improvement and take corrective actions immediately.
• Provide constructive feedback to staff or vendors based on inspection findings.
• Preventative Maintenance Programs:
• Collaborate with maintenance teams to identify recurring issues that can be prevented through regular upkeep.
• Schedule and oversee housekeeping tasks related to preventative maintenance, such as deep cleaning or special treatments.
• Track and document maintenance schedules and outcomes for long-term property care.
• Team Leadership:
• Train, mentor, and support housekeeping staff to perform at their best, fostering a positive team culture.
• Conduct regular team meetings to communicate updates, address concerns, and recognize achievements.
• Evaluate employee performance and provide development opportunities to grow individual and team capabilities.