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Maintenance Supervisor, Smoky Mountains

AvantStay

AvantStay

People & HR, Operations
Sevierville, TN, USA
Posted on Oct 12, 2024

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

What we are looking for

AvantStay is looking for an experienced Maintenance Supervisor who will be responsible for ensuring that the property maintenance meets the company standards and those set by law. As the go-to person for maintenance on our team, you'll help troubleshoot basic to intermediate issues at our properties, fix inadequate parts of homes to make them functional, as well as conduct general home improvement tasks.

The Maintenance Supervisor will perform scheduled maintenance as directed as well as diagnose problems and repairs on electrical, plumbing, carpentry, dry wall, appliances etc. This position will schedule, monitor and perform maintenance, and respond to work order requests from the team.

The Maintenance Supervisor will inspect properties and the grounds for safety and cleanliness, and occasionally recommend and work with outside contractors as needed. The requirements for this position include a minimum of 3-5 years of experience in general property maintenance. A current driver's license and proof of automobile insurance are also required. Must have experience with scheduling, purchase ordering, painting and all basic service requests, excellent verbal and written communication skills, a polite and professional approach and excellent customer service skills. We are seeking candidates who demonstrate strong leadership abilities and organizational skills. Position may require weekend and holiday work.

Must reside within a short drive of our properties in the designated area.

What you’ll do

  • Partner with Area Managers to resolve maintenance issues in your market
  • Perform maintenance to our properties such as repairing furniture, unclogging drains, painting, and replacing broken items
  • Prioritize and proactively resolve maintenance issues for guest arrival homes
  • 80% of the time you will be performing hands-on maintenance
  • 20% of the time you will support the Area Manager with assigning work to 3rd party vendors when the situation admits it.
  • Assist in obtaining quotes of all extensive maintenance work assigned to all 3rd party vendors
  • Thoroughly document all maintenance and billing details in our task management system
  • Maintain organization and upkeep of supplies in storage such as tools, extra furniture and lamps, space heaters, and fans
  • Assist in the onboarding of new properties, performing general maintenance/touchups, and installing basic security components (doorbells, cameras, etc.)
  • Move heavy objects and be on your feet for prolonged periods of time