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Jobs at Alumni Ventures Portfolio Companies

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Guest Relationship Specialist (1099)

AvantStay

AvantStay

Customer Service
Mexico City, Mexico
Posted on Monday, June 3, 2024

Who we are...

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for…

We’re looking for an exceptional Customer Experience Manager to play a pivotal role in enhancing customer satisfaction and loyalty. This key role will work alongside talented employees across the globe to optimize the guest experience at AvantStays 16000+ listings on over 40+ OTAs. Experience in the travel/hotel/STR industry is a must.

What you’ll do…

  • Act as the main point of contact for guests, addressing inquiries, concerns, and feedback promptly and professionally
  • Facilitate the resolution of guest issues and complaints, striving to achieve positive outcomes and maintain guest loyalty
  • Liaise with STR listing sites including Airbnb and VRBO for tasks including removing negative reviews and processing refunds
  • Utilize CRM software to manage guest interactions, preferences, and feedback effectively
  • Cultivate strong relationships with guests to ensure seamless operations and exceptional guest experiences