Who we are...

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for…

We’re looking for an exceptional Customer Experience Manager to play a pivotal role in enhancing customer satisfaction and loyalty. This key role will work alongside talented employees across the globe to optimize the guest experience at AvantStays 16000+ listings on over 40+ OTAs. Experience in the travel/hotel/STR industry is a must.

What you’ll do…

• Act as the main point of contact for guests, addressing inquiries, concerns, and feedback promptly and professionally
• Facilitate the resolution of guest issues and complaints, striving to achieve positive outcomes and maintain guest loyalty
• Liaise with STR listing sites including Airbnb and VRBO for tasks including removing negative reviews and processing refunds
• Utilize CRM software to manage guest interactions, preferences, and feedback effectively
• Cultivate strong relationships with guests to ensure seamless operations and exceptional guest experiences