Jobs at Alumni Ventures Portfolio Companies


Guest Services Associate, Key West



Key West, FL, USA
Posted on Tuesday, May 28, 2024

Who we are

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for

A Guest Services Associate who will be responsible for assisting with the management of the front office including guest experience management, systems management, and supporting property owner requests. This person will need to be organized in order to handle multiple responsibilities at once.

Must reside in the designated area.

What you'll do

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

  • Coordinate guest relations, including but not limited to guest check in, concierge services, and reservation information.
  • General upkeep of the office, including management of collateral, office supplies, owner arrival supplies, etc.
  • Complete daily operations checklist
  • Monitor and respond to guest communication and occasional homeowner communication
  • Greeting and welcoming guests in the office
  • Coordinate with office staff regarding any maintenance
  • Key Management and Tracking
  • Coordinate daily operational needs with front office staff.
  • Inventory Management
  • Home Inspections as needed.
  • Deliveries as needed.
  • Attend all scheduled meetings where presence is required
  • Adhere to attendance policies and schedules set by the team
  • Perform additional responsibilities as required