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Jobs at Alumni Ventures Portfolio Companies

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Senior Director, Centralized Operations

AvantStay

AvantStay

Sales & Business Development, Operations
Nashville, TN, USA
Posted on Saturday, May 18, 2024

Who we are...

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for…

Our Central Operations team is building the platform and the processes that power AvantStay’s best in class local property management across 50 markets and 2,000 properties. We’re seeking a dynamic and experienced Senior Director of Operations to oversee and optimize the operational functions of our vacation rental portfolio. You will develop and implement strategic initiatives to enhance operational efficiency, streamline processes, and improve overall performance across the vacation rental portfolio.

What you’ll do…

  • Lead the Central Operations team including Owner Onboarding, Vendor Management, and Virtual Property Management.
  • Develop strategy for New Verticals that we want to launch.
  • Support the broader Operations division in delivering an exceptional guest & owner experience by elevating our quality standards and driving continuous improvement initiatives.
  • Track and move key metrics including responsiveness, operational costs, overhead costs, and customer satisfaction (CSAT and NPS)
  • Work closely with our Product & Engineering teams to leverage technology to improve our core KPIs and outcomes.
  • Drive cost savings initiatives across cleaning, maintenance, and other recurring property service providers.
  • Elevate our owner onboarding experience to ensure every new owner starts their Avantstay journey with excitement and confidence.