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General Manager, Hudson Valley & Berkshires

AvantStay

AvantStay

Operations
Pittsfield, MA, USA
Posted on Friday, January 5, 2024

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.


Summary

AvantStay, a fast-growing, venture-funded company in the booming short-term rental industry, is seeking a General Manager for the designated market. The ideal candidate will be a strategic, operationally-minded leader with a knack for growth, relationship-building, and an unyielding commitment to delivering world-class, tech-enabled experiences for our customers.

Must reside within a short drive of our vacation rental properties in the designated area, between Saugerties NY and Great Barrington, MA.


Responsibilities

  • Drive growth in the market through effective management of owner relationships, sourcing vendors, and building new partnerships with local businesses.
  • Identify and generate homeowner sales leads through various channels, including online platforms, social media, and networking events.
  • Act as the primary point of contact for property owners, providing timely communication and reviewing owner statements.
  • Develop and execute local marketing strategies and user growth campaigns targeted at owners, consumers and partners.
  • Collaborate cross-functionally with teams across the organization to communicate product and process needs to continually improve AvantStay's services in the market.
  • Develop a deep understanding of the market to guide strategic decisions and initiatives.
  • Lead a team of local personnel, investing in their development and coaching them towards successful execution of their roles.
  • Oversee daily operations, including sourcing and managing vendors and services, managing contracts, and ensuring that the AvantStay properties in the market are efficiently managed and guest-ready quickly.
  • Act swiftly to handle and resolve property issues, ensuring minimum downtime and maximum guest satisfaction.
  • Drive continual improvements in guest and homeowner experiences, proactively resolving issues to ensure satisfaction.
  • Monitor compliance with AvantStay standards and regulations, conducting regular inspections of properties as necessary.
  • Coordinate and/or oversee housekeeping or routine rental maintenance tasks to ensure all homes are guest ready.
  • Participate in the "On Call" rotation for market support after hours.