Jobs at Alumni Ventures Portfolio Companies

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Operations Analyst



IT, Operations
Remote · United States
Posted on Thursday, March 9, 2023

Astra processes payments at the speed of the Internet. Through our API, developers can easily leverage accelerated settlement for a wide variety of transfers – everything from account funding, peer-to-peer transactions, and business payments. We make the complexity of interfacing with payment rails simple and our platform optimizes transactions so that our customers can enable their users to process fast, secure, and automated payments. Our platform is powering the next generation of fintech products and services, and we are growing rapidly.

We are seeking a highly motivated and detail-oriented individual to join our team as a Payments Operations Analyst focused on onboarding, compliance, and general business operations. The position will ensure our customers have a seamless and positive experience as they integrate our payment platform into their businesses. This role requires strong communication skills, technical aptitude, and the ability to work collaboratively with internal and external stakeholders.

If this sounds like you, we are looking to add key early team members to join our growing team of dedicated professionals aiming to radically improve the payments space. As one of the first Astra hires, this position comes with a competitive salary, health benefits, and PTO.

You will:

  • Manage the onboarding process for new customers, including gathering and validating technical requirements, configuring payment settings, and performing user acceptance testing.

  • Provide technical support to customers as they navigate our platform, troubleshoot issues, and optimize their payment processing workflows.

  • Collaborate closely with cross-functional teams to ensure that customer needs are met in a timely and effective manner, including engineering, customer success, compliance, and finance.

  • Enforce compliance standards by monitoring unusual transaction alerts and supporting AML/financial crimes reporting.

  • Conduct comprehensive due diligence reviews and risk assessments of new and existing customers.

  • Develop and maintain documentation and training materials for customers to ensure they are equipped to use our platform effectively.

  • Continuously monitor customer usage and proactively identify opportunities to improve their experience with our platform.

You may be a good fit for this role if you have:

  • Bachelor's degree in business, finance, economics, accounting or related fields.

  • 2-5 years of experience in a customer-facing role, preferably in payments, financial technology, or a related startup environment.

  • Familiarity with APIs, webhooks, and other integration technologies.

  • Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.

  • Strong problem-solving skills and the ability to work collaboratively with cross-functional teams to resolve customer issues.

  • Demonstrated ability to manage multiple projects simultaneously and prioritize work effectively.

  • Experience with project management tools such as JIRA is a plus.

What it’s like to work at Astra:

Astra is a next-generation financial services company focused on providing advanced bank-to-bank transfer technology for financial institutions, fintech startups, and enterprises. The company’s transfer automation platform enables its customers to offer fast, programmatic transfers between their users’ network of accounts through rules-based routines. Astra’s proprietary, vertically integrated API allows developers to easily embed financial automation within their existing products.

We are solving the most challenging and foundational problems of money movement with automation and we are seeking bright, motivated team members to help us build that future. We are a small but effective remote-first team with team members located throughout the US. We hire the right people regardless of location.

We are committed to a diverse and inclusive work environment. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of making your financial life simple and automated. We offer generous benefits and perks with an eye to fostering an inclusive environment that recognizes the contributions of all. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Astra team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

Astra is proud to be an Equal Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or expression, marital status, national origin, disability, genetic information, status as a protected veteran, or any other protected characteristic. We prohibit discrimination of any kind and will also consider qualified applicants with arrest and conviction records in a manner consistent with applicable federal, state, and local law.

Our people are everything, our core values are real, and our mission is ambitious. Join us!