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Customer Success Associate

Aquabyte

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Customer Service, Sales & Business Development

Bergen, Norway

Posted on Tuesday, February 18, 2020

Our mission

Aquabyte is on a mission to revolutionize the sustainability and efficiency of aquaculture. By making fish farming cheaper and more viable than livestock production, we aim to mitigate one of the biggest causes of climate change and help prepare our planet for impending population growth. Aquaculture is the single fastest growing food-production sector in the world, and now is the time to define how technology is used to harvest the sea and preserve it for generations to come.

We are a diverse, mission-driven team that is eager to work alongside kindred spirits. If this vision makes you smile, gives you goosebumps, or otherwise inspires you please get in touch.

Our product

We are currently focused on helping salmon farmers better understand their fish populations and make environmentally-sound decisions. Through custom underwater cameras, computer vision, and machine learning we are able to quantify fish weights, detect the health status, and generate optimal feeding plans in real time. Our product operates at three levels: on-site hardware for image capture, cloud pipelines for data processing, and a user-facing web application. As a result, there are hundreds of moving pieces and no shortage of fascinating challenges across all levels of the stack.

Watch a short documentary on Aquabyte with Amazon's CTO at a Norwegian fish farm here! https://youtu.be/YZ_qJ5JFD3I

The role

We’re seeking a Customer Success Associate to join our team and help us ensure our fish farming customers are successful!

Job Responsibilities

Serve as the main ongoing liaison to a farmer
Provide top-notch customer support
Ensure incidents are resolved and communicated to relevant stakeholders
Provide leadership to identify issues, gather relevant stakeholders, and drive customer problems / incidents to resolution
Onboard and train customers on dashboard software and physical product
Provide customer feedback to the product management team
Track customer happiness and status of 100s of farms
Actively ensure entire company is aware of customer happiness
Participate in the ongoing customer renewal process
Availability in the evening and on-call basis as necessary to team and customer support

Qualifications

Higher education and/or previous experience as a fish farmer
Ability to manage influence through persuasion, negotiation, and consensus building
Strong empathy for customers, excellent interpersonal skills, positive, engaging, upbeat
Ability to communicate and influence effectively, excellent presentation skills
Basic Tech skills, Excel experience is a plus
Excellent problem solving and analytical skills
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative, with the ability to inspire others
Comfortable working in unstructured environments and leading one’s own workload
Fluent in Norwegian, writing and speech
Fluent in English
Experience from commercial roles is an advantage

Benefits

Competitive salaries and generous equity
Office space in the heart of Bergen
Free lunch and free snacks
Potential travel
Evolve in a fast-paced environment
Be able to shape a business in its early days
Get ideas, feedback, and suggestions from other best-in-their-field colleagues

Aquabyte is a private company headquartered in San Francisco, and is supported by NEA, Costanoa Ventures, and many other respected investors.

At Aquabyte, we admire interesting people with a unique background. We strongly encourage you to apply even if you don’t satisfy all the requirements, and we will get back to you as soon as possible!