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L2 Support Engineer - contractor

Aescape

Aescape

Customer Service
Taipei City, Taiwan
Posted on Dec 11, 2024

Aescape is looking for an L2 support engineer who can design and execute comprehensive test plans and ensure the highest quality software releases. You’ll be driving seamless user experiences as we scale our technology platform to revolutionize the massage therapy industry. You’ll be collaborating cross-functionally with engineers, product managers, and designers as we build the future of wellness. This is an amazing opportunity for you to own the evolution of our testing processes and develop your technical and problem-solving skills. If this sounds like you, we’d love to hear from you!

This role is a six (6) month contract, based in our office in Taiwan

Aescape is the NY-based lifestyle robotics company redefining self-care.

We announced the world's first commercially available, fully automated AI-powered massage experience with Equinox in March — and this is only the beginning. We are in a period of rapid growth, launching our category-transforming product throughout 2024 with global leaders in hospitality, wellness, sports and fitness.

Backed by $85M in funding from investors like Valor Equity Partners (an early investor in Tesla and SpaceX), we've assembled a team of top talent across connected hardware and fitness from industry giants like Amazon, Apple, Peloton, Tonal, Uber and more to bring people and robotics together for better living.

In less than 48 hours since announcing our launch and partnership, publications like WIRED, Fast Company, Popular Science, Sports Business Journal, Fortune and Now This News have covered our news, with remarkable enthusiasm.

What You’ll Do

  • Develop a deep understanding of how our systems and components work to ensure development has all of the information needed to fix any issues.

  • Device detailed test plans based on technical designs and product requirements.

  • Execute test cases, and test scripts to ensure high-quality software releases, including onsite testing of hardware devices, software and custom Android-based devices.

  • Work closely with development to integrate automated tests into our CI pipeline.

  • Execute releases on a consistent release schedule and monitoring changes in our systems through metrics and logs.

  • Continuously learn and develop your skills while contributing to the growth of your colleagues.

What You’ll Bring

  • Bachelor's degree in Computer Science, Electrical Engineering, or equivalent experience.

  • 2+ years of experience in Quality Assurance.

  • Experience working in a highly matrixed organization.

  • Strong understanding of software testing methodologies, tools, and processes.

  • Real attention to detail and a genuine passion for quality.

Nice-to-have, but not required

  • Experience with hardware is a plus.

  • Experience with Xray test management tool is a plus.

  • Experience in testing ML/AI applications would be cool too.

  • Experience with automation tools such as Selenium, Appium, or similar.

What’s In It For You

  • Join a trailblazing tech company anticipated to transform the massage industry.

  • The chance to make a difference with a product that empowers healthier and happier living.

  • Team culture driven by passion, ambition, empowerment, inclusion, curiosity, and fun!

  • We’ll grow together – your personal and professional growth are equally important.

  • An environment that empowers individuals, emboldens teams, and rewards achievement.

  • Free massages in SF, NY HQ and our Partner locations!

    Begin Your Aescape Career Journey

At Aescape, we're on a mission to redefine self-care for a better world, and we're seeking trailblazers to join us on this journey. We're inspired by individuals who are passionate, driven, and eager to learn. We value diverse perspectives and resourceful, determined individuals who are committed to making a difference. At Aescape, we empower people to reach their full potential, just as our product empowers better living. If you're ready to innovate, create, and make a meaningful impact, we want you on our team.

YOUR JOURNEY. YOUR AESCAPE.